Not able to delete jira issues using Data Level Agreement

[Gordon Andersen]

Hi,

We are testing Data Level Agreement and trying to set up a job that wil delete issues based on JQL.

We use  "Delete Ticket" but it seem not to delete the issues that are found by the JQL. Sending a Email woks fine.

By question is: is it no possible to delete JIRA issues but only tickets (guess its for JSD)?

Also, the documentation seems out of datye or not for JIRA as it states: Action" will be a one of possible options: Send Notification, Add comment to the Page, Delete Page, Restrict access to a page

Page?

date: https://wiki.actonic.de/display/DOCGDPRTOOLS/Data+Level+Agreement

[Gregor Kasmann_Actonic]

@Gordon Andersen

We've added a few checks to avoid potential bugs on some Jira configurations. You can find new version of the add-on here https://marketplace.atlassian.com/apps/1218962/actonic-gdpr-tools-for-jira/version-history 

Please let us know in case of any found issue.

[Gordon Andersen]

@gregorkerstein

It works!

A few input to the design.

1. When the job i run (manual) it UI reports each issue that is deleted (pup up). That could be a long list if there are many issues deleted/affected in the batch. Consider  link to a report.

Will go forward testing the add-on.

Looks like a good product :)   

[Gordon Andersen]

ps. I get a HTML error when trying to tag your name using 

@Gregor Kasmann (Actonic Gmb

[Gregor Kasmann_Actonic]

1. When the job i run (manual) it UI reports each issue that is deleted (pup up). That could be a long list if there are many issues deleted/affected in the batch. Consider  link to a report.

Good suggestion, we will add it to the roadmap.

[Gregor Kasmann_Actonic]

@Gordon Andersen

We've extended result log to support result messages for 1000 tickets and more. Also we've added progress dialog to support long term tasks.

Please have a look at Actonic GDPR Tools for Jira v.1.0.3

[Gordon Andersen]

Here you go

[Gordon Andersen]

@gregorkerstein Kasman

Is there any documentation of the permissions need to run a deletion job?

We have tried to add me (g.andersen) as the Project admin for the issues that we select using the JQL, hoping it was a matter of missing permissions. But, we still get the "Empty result" when running the job.

[Gregor Kasmann_Actonic]

@Gordon Andersen

All Data Rules tasks run on behalf of some service user which should be set on add-ons configuration page. It should be a user with full access to all tickets.

[Gordon Andersen]

ok, perfrect.

A nice feature would be an auto lookup in the JIRA user directory when typing the username.

[Gregor Kasmann_Actonic]

Yes, you are right :) We will add it soon.

[Gregor Kasmann_Actonic]

Hi @Gordon Andersen,

Could you please share a screenshot of the Data Rule execution history?

[Gordon Andersen]

Tx - will do :)

[Moses Thomas]

@Gordon Andersen I propose you 

• Use correct correct cron expression (time) 
• Make sure you  have  issues with  this labels, 
• As you  are the one that set the Job,  make sure you  have delete ticket permission  in  project of these issues  using this labels.

Please try this again and  give fit back!

[Gordon Andersen]

Hi @Moses Thomas

• Use correct correct cron expression (time) 
  • I have tested with manuel Run and cron job. If I use the Send mail function it works fine. So its only for the Delete ticket we have problems.
• Make sure you  have  issues with  this labels, 
  • is ok.
• As you  are the one that set the Job,  make sure you  have delete ticket permission  in  project of these issues  using this labels.
  • Im the JIRA admins so permissions are ok.

[Gordon Andersen]

@Moses Thomas

Can you confirm that it is possible to delete issues using the plugin?

[Moses Thomas]

@Gordon AndersenI  will  verify  whether   or not  delete works  for this plugin if  it would  not work  then you  will  have to  contact the vendor that  produces this Plugin here you have vendor contact https://marketplace.atlassian.com/apps/1218962/actonic-gdpr-tools-for-jira?hosting=server&tab=support 

Best!

[Moses Thomas]

@Gordon Andersen On the image under actions  what  do  you  have ?

[Gordon Andersen]

We have the following options.

[Gordon Andersen]

I can be contacted on skype: gordon.andersen@edlund.dk

[Moses Thomas]

@Gordon Andersen Do you  have any  error message ?

[Gordon Andersen]

[Gordon Andersen]

No, no errors.

It runs the job but says no result.

If I use the Send email I get an email so the filter works.

[Gordon Andersen]

@Moses Thomas Are we supposed to report a bug?