Settings required for External Application to connect to Jira

[ADS_DevOps_Admin]

I have modified the permission scheme and provided links for external sites but still the external sites like Workato, Zapier and Pivotal tracker are not able to connect to my Jira site.

Can you please suggest if there are any additional settings required in Jira for the external sites to get connected.

[Nic Brough -Adaptavist-]

There are no additional settings.  You've got your connections set up incorrectly, or you have not given the right permissions to the applications.

Start with a look at the error messages you get when trying to connect.  These should tell you where you have made mistakes.

[ADS_DevOps_Admin]

The Connection is just timing out. From Workato when I tried to connect it gives the following message. I have Whitelisted the IPs coming from Workato as well in Jira.

Connection failed:Request ran for longer than 2500ms

From Zapier when I try to connect to Jira, it gives the following error. 

We hit an error adding your new account

DataPostError: Problem creating authentication.

1. Make sure you click "Allow" or "Accept" on the permission popup
2. Double check your Account has the correct permissions
3. Check out our help docs for more information

Not getting any additional details from that. Not sure if the Jira instance need to be a https URL. 

[Nic Brough -Adaptavist-]

It's struggling on authentication judging by that.

Try simple posts for what you're trying to do, and get the full error messages back.  curl -v on the urls will usually tell you about the error responses.

[ADS_DevOps_Admin]

I cannot try curl from the other applications as they are external but I have tried a curl on the Jira Instance and it works fine.

[Nic Brough -Adaptavist-]

Ok, that tells us that your other applications are sending something that is wrong.  If curl can authenticate ok and get the right data, then the question has to be what the other applications are doing differently to that.

I suspect you can use the logs in Jira to find out part of what they are doing differently to your curl commands (especially if it's behind a proxy), but that might not tell you what they are doing wrong.  It's worth a look, of course.