Smart Checklist Progress not updated after moving to pro

[Krzysztof Zieliński]

Hi, 

after moving to pro version the Smart Checklist Progress  field is not updated when progress is changed: 

• the field is empty in newly created issues
• the field contains only total number of items in old issues

No error messages.

Can you help me and guide what can be a problem or how to overcame it as the validators are not working.

[Olena Brazhko_TitanApps_ · Accepted solution]

Hi @Krzysztof Zieliński 

I'm sorry to hear that! We are looking into it.

• Can you please check if the "Smart Checklist progress" custom field is enabled as it should be? The steps can be found here.
• Also, what's your current version of Smart Checklist?

Best,

Olena

P.S. You can also reach out at smartchecklist@railsware.com

[Krzysztof Zieliński]

I dont know what has happened but after few hours things are again working correct. Hope it stays this way :) 

[Olena Brazhko_TitanApps_]

@Krzysztof Zieliński that's good news! 

However, if something occurs - let us know, we'll be happy to help :)

[JK]

@Olena Brazhko_TitanApps_ I'm confident this is a bug.  I have confirmed this happens with v6.6.0 on Jira Data Center 9.4.6.  Steps to replicate:

-Have "Smart Checklist Progress" added to the card layout view of a sprint.

-Add checklist items to a story and the progress numbers will update as expected upon a page refresh.

-Delete a checked or unchecked item from the story and the progress numbers on the card don't update.

-checking an item again will update the progress numbers on the card to an accurate number.

I'm fairly confident that the checklist progress values are being updated correctly for all actions taken with the smart checklist except when you delete a checklist item.  Should I file a bug report or is this enough information to diagnose?

Thanks for the help!

[Olena Brazhko_TitanApps_]

Hi @Jared Koreski 

Thank you for such a detailed explanation. However, to identify the cause we would still need to look into Atlassian logs after deleting a checklist item - could you please send us the file to support@titanapps.io?

Best,

Olena