The issue screen does not refresh when a sub task is creates automatically. How to solve it?

[arturo_penas_petrobras_com]

I found an urgent problem, and I need to know if it has a solution. When creating subtasks automatically, the mother incident does not refresh the screen to show the subtask created, which is confusing for the user. How is it possible to update the display so that it shows the changes. In particular if I update a comment, the screen is updated but not with the sub-tasks.

[David Fischer]

What do you mean by "creating sub-tasks automatically"? Using a third-party post-function? From which add-on? And on Server or Cloud?

[arturo_penas_petrobras_com]

Hi David, We use Sever Jira product, with a plugin named "Automation for Jira"  (https://marketplace.atlassian.com/apps/1215460/automation-for-jira?hosting=server&tab=overview). I talk with the provider support and they said: "The reloading logic that currently exists is entirely Jira's. We do not do anything on our side to trigger these refreshes.
We do have an issue on our backlog to force the issue to refresh. However, we are worried about implementing this because it could cause problems if people are in the middle of editing something on the page. Jira's in-built refreshes are smarter and only update the parts that have changed.

So, unfortunately, I'm not sure there is anything we can do to help with this problem at the moment." HOW CAN I SOLVE THEIS PROBLEM?

[David Fischer]

Hi Arturo,

unfortunately, this can't work with Automation for Jira (which is otherwise an excellent product) because you'd need to create the sub-tasks _during the main issue creation_, not after, and Automation for Jira works asynchronously, after the issue is created.

You can try JMWE's Create/Clone Issue(s) post-function, which will work as you need.

[arturo_penas_petrobras_com]

Hi David,

I understand, I will change plugin, could you suggest or recommend any of the following? "Jira Misc Workflow Extensions" or "Jira Workflow Toolbox"

Many Thanks!

[David Fischer]

I can't give you an unbiased opinion because we are the makers of JMWE. So I suggest you look into both - for the Create Issue post-function and all the other features both apps offer. 

Or maybe someone else will give you their opinion.