Transition Issue when reporter adds comment

[Nick Dring]

Hi, I want to add an automation so that when the reporter of an issue makes a comment the issue is transitioned. The rule would only be applied when the issue is in a particular transition.

So for example, an agent adds a comment to an Issue and then manually sets the status of the issue to 'awaiting feedback'. When the reporter replies the issue automatically is transitioned to 'In progress'

I got some of it figured but making the rule only when the reported adds a comment I couldn't see how to do.

Cheers!

[Victor Seger · Accepted solution]

Hello Nick,

To create this automation, you can use the Issue commented trigger, adding two conditions that will check if it is in the correct status and if it was the reporter that commented on the issue.

The first condition used in this example is a JQL condition that checks the status. The second one was User condition using a comparison between the user that triggered the event (who commented on the issue) and the reporter to verify if the author of the comment is the reporter.

The action done in the Then step was Transition issue were we have transitioned the issue to In progress as you suggested in your example:

I hope this description is clear and helps you.

Please, let me know if you need any help.

Cheers,

Victor - Automation for JIRA

[Nick Dring]

Thanks Victor! That is perfect!

Nick