Unable to reach Atlassian Marketplace to browse workflows.

[Frank Fu]

I'm using Jira Cloud and I'm trying to use the "Import from Marketplace" feature in the Workflows configuration section. I'm getting an error saying

Unable to reach Atlassian Marketplace to browse workflows.

I've tried looking at the network requests on Network tab on Chrome and I can see a response status code of 500 when making a request to

https://mycompany.atlassian.net/rest/wfshare/1.0/workflowbundles/summary/0?_=1509585700134

I've put my response payload for the 500 request here

https://gist.github.com/anonymous/8e6960282cb59d230485fa7d6e323eef

I've tried performing this on

1. Different browsers with addons/extensions disabled

2. Different computers in different location and network settings. (Work computer and a Azure VM running on different operating systems.)

No luck!

[Frank Fu]

This is kind of a duplicate so feel free to close. I made another post earlier in this thread. I had to make two because my first one was intelligently marked as spam for some unknown reason

https://community.atlassian.com/t5/Jira-questions/Unable-to-reach-Atlassian-Marketplace-to-browse-workflows/qaq-p/664588#U665809

[Shannon S]

Hi Frank,

Before we proceed, can you run through Problems Connecting to the Atlassian Marketplace and confirm your ports are open that are required to connect to the UPM?

Thank you!

Kind Regards,
Shannon

[Toppershops Peep]

Having the same problem as Frank using Atlassian Jira Cloud. Isn't the link you provided related to the server (hosted, not cloud) edition? Since it's about firewalls and proxies.

[Toppershops Peep]

FYI; it does search. It just gives the message when accessing the page, but if I start searching it does work.

[Frank Fu]

hey @Toppershops Peep and @Shannon S, apparently this is a known issue according to this ticket