script runner mail handler add comment to existing issue

[Omprakash Thamsetty]

I am using the script runner Mail Handler option to read the email and create issue or add comment. How  I can add the code to add comment in my script.

def subject = message.getSubject() as String
def issue = ServiceUtils.findIssueObjectInString(subject)

if (issue) {
return
}

When issue find in in if statement then I needs to add comment. What needs to be in that to add comment?

Thanks

[Bob · Accepted solution]

Hi Omprakash, 

Insert the comment instead of the return. Something like this; 

import com.atlassian.jira.issue.comments.CommentManager

def subject = message.getSubject() as String
def issue = ServiceUtils.findIssueObjectInString(subject)
def body = MailUtils.getBody(message)
ApplicationUser reporter = messageUserProcessor.getAuthorFromSender(message) ?: user

if (issue) {
def comment = subject + " - " + body
commentManager.create(issue, reporter, comment, false)
}

If someone knows how to include e-mail sent date, I'd love to hear about it :)

[Omprakash Thamsetty]

@Bobone last thing how do we set reporter value to one of Text single line custom field ?  I need to set this on create for one of custom field. Like "reporter" needs to update in "Contact Name"

[Bob]

Hi Omprakash, 

Maybe this helps; https://community.atlassian.com/t5/Jira-questions/How-to-set-custom-field-in-incoming-mail-handler-in-sciptrunner/qaq-p/1127785

[Omprakash Thamsetty]

@Bob 

How do we get incoming mail handler sender full name? do we have some thing like

Message. RecipientType .FROM