Reseting of VertygoSLA time value on edit

[Ben Harper]

The current configuration option for the VertygoSLA add in resets the time value on any edit of the issue. Is it possible to configure the add in to only reset on changing of the priority?

We have updated to the latest version of Vertygo 6.6.3.0 and

• JIRA (v5.1.5#784-sha1:6c72993)

We can't find the option to trigger the funtionality under https://jira.valiantys.com/browse/VSLA-148

[RomainD · Accepted solution]

Hi,

I'm Romain, the product manager of VertygoSLA.

If you still have an issue with VertygoSLA, you can create a ticket on : http://jira.valiantys.com.

(PS : Sorry for the delay, i have just seen your question right now !)

[Ben Harper]

I referred to https://answers.atlassian.com/questions/107137/sla-clock-does-not-start-restart-upon-re-opening-an-issue which was in the Related Questions section, which gave me the extra info needed to change the config. Also the Valiantys JIRA also had more info on the need to ensure the workflow has the correct tranistions and post actions for VertygoSLA to work as expected.