Seeing Failed to send analytics event com.atlassian.jira.event.issue.IssueEvent message

[UDAYARANGA MUDIGERE]

I am seeing this message in the atlassian-jira.log file. I sent this to Atlassian and they reported that the support from ScriptRunner should help me here. I am sending you the content of the error that I am seeing. Could you please let me know how to get this resolved?

2015-10-21 13:24:08,742 QuartzScheduler_Worker-2 ERROR ServiceRunner    KMCell [analytics.client.listener.ProductEventListener] Failed to send analytics event com.atlassian.jira.event.issue.IssueEvent@4cd948e0[issue=SepRequest [CellPhone]: XXXX [Emp]  (10/21/15),comment=<null>,worklog=<null>,changelog=<null>,eventTypeId=10004,sendMail=true,params={canned-script=com.onresolve.scriptrunner.canned.jira.workflow.postfunctions.FireEventWhen, args={canned-script=com.onresolve.scriptrunner.canned.jira.workflow.postfunctions.FireEventWhen, class.name=com.onresolve.jira.groovy.GroovyFunctionPlugin, FIELD_CONDITION=import com.atlassian.jira.component.ComponentAccessor

def groupManager = ComponentAccessor.getGroupManager() groupManager.isUserInGroup(issue.reporter?.name, 'Helpdesk Mail Eater Group'), full.module.key=com.onresolve.jira.groovy.groovyrunnerrungroovy-function, FIELD_EVENT_ID=10004}, issue=SepRequest [CellPhone]: XXXX [Emp]  (10/21/15), class.name=com.onresolve.jira.groovy.GroovyFunctionPlugin, FIELD_CONDITION=import com.atlassian.jira.component.ComponentAccessor

def groupManager = ComponentAccessor.getGroupManager() groupManager.isUserInGroup(issue.reporter?.name, 'Helpdesk Mail Eater Group'), baseurl=http://server:8080, log=org.apache.log4j.Logger@3d2f955b, passesCondition=true, transientVars={createdStep=SimpleStep@1[owner=, actionId=0, status=open], store=com.opensymphony.workflow.spi.ofbiz.OfbizWorkflowStore@73c09310, descriptor=com.atlassian.jira.workflow.ImmutableWorkflowDescriptor@67f73ace, entry=com.opensymphony.workflow.spi.SimpleWorkflowEntry@56d5e29a, issue=SepRequest [CellPhone]: XXXX [Emp]  (10/21/15), context=com.opensymphony.workflow.basic.BasicWorkflowContext@741018ff, actionId=1, originalissueobject=null, configuration=com.opensymphony.workflow.config.DefaultConfiguration@53e3dc93, currentSteps=[SimpleStep@1[owner=, actionId=0, status=open]]}, full.module.key=com.onresolve.jira.groovy.groovyrunnerrungroovy-function, FIELD_EVENT_ID=10004},subtasksUpdated=false] java.lang.IllegalArgumentException: Cannot retrieve 'id' as the issue has not been saved yet.  at com.atlassian.jira.issue.IssueImpl.getLong(IssueImpl.java:951)  at com.atlassian.analytics.client.extractor.JiraPropertyExtractor.extractProperty(JiraPropertyExtractor.java:70)  at com.atlassian.analytics.client.serialize.EventSerializer.extractEventProperties(EventSerializer.java:157)  at com.atlassian.analytics.client.serialize.EventSerializer.toMessage(EventSerializer.java:70)  at com.atlassian.analytics.client.listener.ProductEventListener.processEventWithTiming(ProductEventListener.java:72)  at com.atlassian.analytics.client.listener.ProductEventListener.processEvent(ProductEventListener.java:63)  at com.atlassian.analytics.client.listener.JiraEventListener.onEvent(JiraEventListener.java:49)  <+2>  at java.lang.reflect.Method.invoke(Unknown Source)  at com.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(SingleParameterMethodListenerInvoker.java:36)  at com.atlassian.event.internal.AsynchronousAbleEventDispatcher$2.run(AsynchronousAbleEventDispatcher.java:66)  at com.atlassian.event.internal.AsynchronousAbleEventDispatcher$1.execute(AsynchronousAbleEventDispatcher.java:32)  at com.atlassian.event.internal.AsynchronousAbleEventDispatcher.dispatch(AsynchronousAbleEventDispatcher.java:60)  at com.atlassian.event.internal.EventPublisherImpl.invokeListeners(EventPublisherImpl.java:160)  at com.atlassian.event.internal.EventPublisherImpl.publish(EventPublisherImpl.java:79)  at com.atlassian.jira.event.issue.IssueEventDispatcher.dispatchEvent(IssueEventDispatcher.java:184)  at com.atlassian.jira.event.issue.IssueEventDispatcher.dispatchEvent(IssueEventDispatcher.java:134)  <+2>  at java.lang.reflect.Method.invoke(Unknown Source)  at org.codehaus.groovy.reflection.CachedMethod.invoke(CachedMethod.java:90)  at groovy.lang.MetaMethod.doMethodInvoke(MetaMethod.java:324)  at org.codehaus.groovy.runtime.callsite.StaticMetaMethodSite.invoke(StaticMetaMethodSite.java:43)  at org.codehaus.groovy.runtime.callsite.StaticMetaMethodSite.call(StaticMetaMethodSite.java:88)  at com.onresolve.scriptrunner.canned.jira.workflow.postfunctions.FireEventWhen.doScript(FireEventWhen.groovy:85)  at com.onresolve.scriptrunner.canned.CannedScript$doScript.call(Unknown Source)  at com.onresolve.scriptrunner.runner.ScriptRunnerImpl.validateAndRunCannedInternal(ScriptRunnerImpl.groovy:412)  <+2>  at java.lang.reflect.Method.invoke(Unknown Source)  at org.codehaus.groovy.runtime.callsite.PogoMetaMethodSite$PogoCachedMethodSiteNoUnwrapNoCoerce.invoke(PogoMetaMethodSite.java:207)  at org.codehaus.groovy.runtime.callsite.PogoMetaMethodSite.callCurrent(PogoMetaMethodSite.java:56)  at com.onresolve.scriptrunner.runner.ScriptRunnerImpl.runCanned(ScriptRunnerImpl.groovy:371)  at com.onresolve.scriptrunner.runner.ScriptRunner$runCanned$2.call(Unknown Source)  at com.onresolve.scriptrunner.jira.workflow.ScriptWorkflowFunction.run(ScriptWorkflowFunction.groovy:83)  at com.onresolve.scriptrunner.jira.workflow.ScriptWorkflowFunction$run$0.callCurrent(Unknown Source)  at com.onresolve.scriptrunner.jira.workflow.ScriptWorkflowFunction.execute(ScriptWorkflowFunction.groovy:59)  at com.opensymphony.workflow.AbstractWorkflow.executeFunction(AbstractWorkflow.java:1050)  at com.opensymphony.workflow.AbstractWorkflow.transitionWorkflow(AbstractWorkflow.java:1446)  at com.opensymphony.workflow.AbstractWorkflow.initialize(AbstractWorkflow.java:615)  at com.atlassian.jira.workflow.OSWorkflowManager.createIssue(OSWorkflowManager.java:848)  at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:592)  at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssueObject(DefaultIssueManager.java:671)  at com.atlassian.jira.service.util.handler.DefaultMessageHandlerContext.createIssue(DefaultMessageHandlerContext.java:76)  at com.atlassian.jira.service.services.mail.DelegatingMessageHandlerContext.createIssue(DelegatingMessageHandlerContext.java:47)  at com.atlassian.jira.plugins.mail.handlers.CreateIssueHandler.handleMessage(CreateIssueHandler.java:251)  at com.atlassian.jira.plugins.mail.handlers.CreateOrCommentHandler.handleMessage(CreateOrCommentHandler.java:133)  at com.atlassian.jira.service.services.mail.MailFetcherService$1.process(MailFetcherService.java:413)  at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:306)  at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:401)  at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:257)  at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:61)  at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:48)  at org.quartz.core.JobRunShell.run(JobRunShell.java:195)  at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520)

[UDAYARANGA MUDIGERE]

Jamie:

Good Morning!!! Have you heard anything on this error? We are getting this one daily.

Udaya

[JamieA]

Looks like a JIRA bug, try speaking to Atlassian support.