Structured View Summary of Hours incorrect

[bravesightlimited]

Hi Tobias,

Do you have a known but under the structured view where hours are not adding up correctly against a ticket?

It appears for a ticket with 3 time entries we the summary for the ticket is only showing the most recent hours, rather than adding up the total hours spent.

If you need a screenshot, please let me know.

[Tobias Reibling · Accepted solution]

Hi Arron,

Another thing - if you have this behaviour in your timesheet (not in the Reporting menu), did you consider that the timesheet by default does not show all your work logs, but only the work logs for the last 7 days? To get all work logs you would need to change the start date in the search.

Tobias

[bravesightlimited]

Great, will keep that in mind.

[Tobias Reibling]

Hi Arron,

Do you have that behaviour with version 2.3.1 (or an older version) or brand new version 2.3.2? If with the new version, please provide a screenshot (including the search you have performed). All queries for reporting and for the timesheet have been changed in 2.3.2, and even though we have tested a lot, there might be some issues still ... If the problem occurs in 2.3.1, I recommend to update to 2.3.2.

Tobias

[bravesightlimited]

Thanks, I didn't realise you had pushed the update.

Appreciated!