Tempo servlet encoding

[Juan Pablo Tirelli]

Hi.

We are using the Tempo servlet and we noticed that the results are encoding="UTF-8".

Is there a way to change that to "ISO-8859-1"?

Thanks!

Juan Pablo

[Juan Pablo Tirelli · Accepted solution]

Susanne,

It worked!!!

It was this:

Start JIRA with the variable-Dfile.encoding=utf-8.

Thank you very much!!!!!!!!!!!!

Happy 2014!!

Juan Pablo

[Susanne Götz [Tempo]]

Can you confirm that all your settings are now set to UTF-8 as described in https://confluence.atlassian.com/display/JIRAKB/Internationalisation+and+Encoding+Troubleshooting ?

[Juan Pablo Tirelli]

Susanne,

When we use format=excel we get the right characters. But, we still need the xml version.

Thanks,

[Susanne Götz [Tempo]]

Can you check if you get the right characters if you use excel instead of xml (change format=xml to format= excel).

[Juan Pablo Tirelli]

I tried everything and nothing worked.

[Juan Pablo Tirelli]

I can see all the fields in JIRA all right, but the same fields exported to the xml file are showing ?? characters

Nevertheless I will look at the link you sent me.

Thanks!

[Susanne Götz [Tempo]]

You need to check your encoding in JIRA. They recommend UTF-8, this is why the Tempo servlet uses this encoding. Please take a look at the JIRA documentation about Internationalisation and Encoding Troubleshooting (https://confluence.atlassian.com/display/JIRAKB/Internationalisation+and+Encoding+Troubleshooting) and see if you have the same encoding across all components.

[Juan Pablo Tirelli]

Thanks Susanne,

I've been performing some more tests like executing this in a Chrome browser:

http://server:8080/plugins/servlet/tempo-getWorklog/?dateFrom=&dateTo=&format=xml&diffOnly=false&addIssueSummary=true&addUserDetails=true&tempoApiToken=XXX

I'm getting the results, but like this:

<issue_summary>Gerenciamiento ??rea de Desarrollo</issue_summary>

The ?? should be Á

Thanks for any help!

[Susanne Götz [Tempo]]

Hi Juan Pablo,

this is not possible in the Tempo servlet. You can convert the encoding by using a converter or open the .xml file in a text editor and choose the preferred encoding.

Kind regards

Susanne (Tempo)