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Trouble with connection

Teodor Cimpoesu
Teodor Cimpoesu
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March 4, 2015

Hello,

I have a licensed Outlook integration for JIRA.

From Internet explorer (all proxy settings off) I can login into my JIRA instance.

From Outlook I get "Login Failed. Service Unavailable."

How can I fix this?

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catworkx GmbH
catworkx GmbH
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July 27, 2015

Since v1.6.0 the SOAP / XML-RPC API is obsolete, the REST-API will be used from now on. Thus the solution only applies to versions prior 1.6.0

 

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Teodor Cimpoesu
Teodor Cimpoesu
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March 22, 2015

That was it, thank you.

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catworkx GmbH
catworkx GmbH
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March 20, 2015

Could you please check if the Remote API is enabled in Jira?

Furthermore you can try to use a FQDN or IP address in the connections settings. Also make sure you use the correct protocol (http, https) and the port (8080) if required.

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