Unable to create a scheduled issued using The Scheduler plugin.

[MarkP]

The Scheduler plugin was recently installed on our JIRA version 6.3.7. The version of The Scheduler installed is 3.2.7.

When I try to create a scheduled issue for a project that I am an Administrator project role I receive the error: According to your license you have no longer possibility to create scheduled issues.

Could you please assist me in determining what might be causing the problem.

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[Paweł Kulicki · Accepted solution]

Hi Mark,

The message shows that there is a problem with the license.

To use The Scheduler you must have valid a license. You can download trial license here
or buy a license for a 12, 24 or 36 month. After this period the license expires and the main functionality of the plugin will be disabled , so you have to renew your license.

Regards,

Pawel

[MarkP]

Hello Pawel,

It appears that when the plugin was installed they never activated the "free trial". That has been done and the plugin is working for me now.

Thank you for your help.