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Unable to update license status insight JIRA

Arpita Shah
Arpita Shah December 10, 2018

i have installed Insight 5.7 version and JIRA 7.12 version on my linux server.

But suddenly insight link disappears automatically . i am unable to see the insight menu and not able to create object .

And in project getting message like "Invalid License" on object menu in project.

I have reinstalled the plugins many times ...from backend and front end also

Removed plugin jar and reinstalled it and @ front end the license shows valid but in logs it is invalid status. 

And getting Error in backend like  

2018-12-10 05:50:19,349 http-nio-8080-exec-30 ERROR sumit.bhatt 350x463301x1 155cn5m 192.168.32.199 /secure/TempoUserBoard!timesheet.jspa [c.r.j.p.insight.services.LicenseImpl] Unable to retrieve license status
com.opensymphony.module.propertyset.IllegalPropertyException: String exceeds 255 characters.
at com.opensymphony.module.propertyset.AbstractPropertySet.setString(AbstractPropertySet.java:297)
at com.riadalabs.jira.plugins.insight.common.property.PropertyManagerImpl.setProperty(PropertyManagerImpl.java:57)
at com.riadalabs.jira.plugins.insight.services.LicenseImpl.isLicenseValid(LicenseImpl.java:174)
at com.riadalabs.jira.plugins.insight.channel.web.conditions.CanViewInsight.verifyLicense(CanViewInsight.java:29)
at com.riadalabs.jira.plugins.insight.channel.web.conditions.AbstractInsightCondition.shouldDisplay(AbstractInsightCondition.java:17)
at com.atlassian.jira.plugin.webfragment.conditions.AbstractWebCondition.lambda$shouldDisplay$0(AbstractWebCondition.java:32)
at com.atlassian.ozymandias.SafePluginPointAccess.call(SafePluginPointAccess.java:187)
at com.atlassian.jira.plugin.webfragment.conditions.AbstractWebCondition.shouldDisplay(AbstractWebCondition.java:32)
at com.atlassian.plugin.web.DefaultWebInterfaceManager.filterFragmentsByCondition(DefaultWebInterfaceManager.java:154)
at com.atlassian.plugin.web.DefaultWebInterfaceManager.getDisplayableItems(DefaultWebInterfaceManager.java:107)
at com.atlassian.plugin.web.DefaultWebInterfaceManager.getDisplayableWebItems(DefaultWebInterfaceManager.java:215)
at com.atlassian.jira.plugin.webfragment.DefaultSimpleLinkManager.getLinksForSection(DefaultSimpleLinkManager.java:120)
at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager.access$701(ThreadLocalCachingSimpleLinkManager.java:28)
at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager$3.load(ThreadLocalCachingSimpleLinkManager.java:149)
at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager$3.load(ThreadLocalCachingSimpleLinkManager.java:146)
at com.google.common.cache.LocalCache$LoadingValueReference.loadFuture(LocalCache.java:3527)
at com.google.common.cache.LocalCache$Segment.loadSync(LocalCache.java:2319)
at com.google.common.cache.LocalCache$Segment.lockedGetOrLoad(LocalCache.java:2282)
at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2197)
at com.google.common.cache.LocalCache.get(LocalCache.java:3937)
at com.google.common.cache.LocalCache.getOrLoad(LocalCache.java:3941)
at com.google.common.cache.LocalCache$LocalLoadingCache.get(LocalCache.java:4824)
at com.google.common.cache.LocalCache$LocalLoadingCache.getUnchecked(LocalCache.java:4830)
at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager.getLinksForSection(ThreadLocalCachingSimpleLinkManager.java:153)
at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager.getLinksForSection(ThreadLocalCachingSimpleLinkManager.java:140)
at com.atlassian.jira.plugin.webfragment.DefaultSimpleLinkManager.getNotEmptySectionsForLocation(DefaultSimpleLinkManager.java:242)
at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager.access$301(ThreadLocalCachingSimpleLinkManager.java:28)
at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager$6.load(ThreadLocalCachingSimpleLinkManager.java:193)
at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager$6.load(ThreadLocalCachingSimpleLinkManager.java:190)
at com.google.common.cache.LocalCache$LoadingValueReference.loadFuture(LocalCache.java:3527)
at com.google.common.cache.LocalCache$Segment.loadSync(LocalCache.java:2319)
at com.google.common.cache.LocalCache$Segment.lockedGetOrLoad(LocalCache.java:2282)
at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2197)
at com.google.common.cache.LocalCache.get(LocalCache.java:3937)
at com.google.common.cache.LocalCache.getOrLoad(LocalCache.java:3941)
at com.google.common.cache.LocalCache$LocalLoadingCache.get(LocalCache.java:4824)
at com.google.common.cache.LocalCache$LocalLoadingCache.getUnchecked(LocalCache.java:4830)
at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager.getNotEmptySectionsForLocation(ThreadLocalCachingSimpleLinkManager.java:197)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
at com.sun.proxy.$Proxy288.getNotEmptySectionsForLocation(Unknown Source)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:302)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:208)
at com.sun.proxy.$Proxy1911.getNotEmptySectionsForLocation(Unknown Source)
at com.atlassian.jira.plugin.headernav.HelpMenuContextProvider.collectDisplayableSections(HelpMenuContextProvider.java:66)
at com.atlassian.jira.plugin.headernav.HelpMenuContextProvider.getContextMap(HelpMenuContextProvider.java:52)
at com.atlassian.plugin.web.descriptors.DefaultWebPanelModuleDescriptor$ContextAwareWebPanel.getHtml(DefaultWebPanelModuleDescriptor.java:144)
at com.atlassian.jira.plugin.headernav.ModernPluggableTopNavigation.getHtml(ModernPluggableTopNavigation.java:56)
at com.atlassian.jira.plugin.navigation.HeaderFooterRendering$7.visit(HeaderFooterRendering.java:363)
at com.atlassian.jira.plugin.navigation.HeaderFooterRendering$7.visit(HeaderFooterRendering.java:355)
at com.atlassian.ozymandias.SafePluginPointAccess.invokeModule(SafePluginPointAccess.java:452)
at com.atlassian.ozymandias.SafePluginPointAccess.descriptors(SafePluginPointAccess.java:150)
at com.atlassian.jira.plugin.navigation.HeaderFooterRendering.includeTopNavigation(HeaderFooterRendering.java:355)
at com.atlassian.jira.plugin.navigation.HeaderFooterRendering$1.run(HeaderFooterRendering.java:160)
at com.atlassian.ozymandias.SafePluginPointAccess.runnable(SafePluginPointAccess.java:201)
at com.atlassian.jira.plugin.navigation.HeaderFooterRendering.includeTopNavigation(HeaderFooterRendering.java:157)
at jsp.decorators.general_jsp._jspService(general_jsp.java:286)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
... 50 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 39 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 5 filtered
at com.idalko.jira.plugins.igrid.servicedesk.ServletRequestContextFilter.doFilter(ServletRequestContextFilter.java:23)
... 3 filtered
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:181)
at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:137)
at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:90)
at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:47)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:174)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:130)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:121)
... 9 filtered
at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:32)
... 3 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 4 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 26 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 24 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)

 

 

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3 answers

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Deleted user January 22, 2019

Hi, Did you fix that error???

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Yinon Negev
Yinon Negev
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January 22, 2019

Hi.

   This is still being handled in a support Ticket.

It seems that the maximum of 5 Evaluation licenses has been reached, hence no additional evaluation is possible.

Please ask Sunita to add you as Request Participants on the support Ticket, if you wish to contribute to the support case.

Kind regards,

Yinon

Team Riada

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Arpita Shah
Arpita Shah December 24, 2018

Still i haven't received the resolution please help

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Italo Qualisoni [e-Core]
Italo Qualisoni [e-Core]
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December 18, 2018

Hello @Arpita Shah,

This seems that they are trying to update an JIRA custom property but it's exceeding the 255 character limit and this exception is not being handled. 

com.opensymphony.module.propertyset.IllegalPropertyException: String exceeds 255 characters.
at com.opensymphony.module.propertyset.AbstractPropertySet.setString(AbstractPropertySet.java:297)
at com.riadalabs.jira.plugins.insight.common.property.PropertyManagerImpl.setProperty(PropertyManagerImpl.java:57)
at

I think you should try their support channel opening a ticket through https://support.riada.se/ or an email to support@riada.se

Provide them a support zip, JIRA/Insight/Database versions and they will be able to assist you the next steps of the troubleshooting.

 

Regards,

Italo Qualisoni

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Yinon Negev
Yinon Negev
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December 19, 2018

Thank you Italo.

      This was submitted in parallel to our support portal - https://portal.riada.io

And it is being handled there.

Kind regards,

Yinon

Team Riada

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