my colleague and i have the same access rights in jira. he can see the backlog in tempo planner but i can't. why?

[Victor Mutambuki]

Christy, are you part of the Team Lead?

[Crysty Swift]

Yes, I am

[Sigrún Arna Sigurðardóttir]

Hi Cyrsty,

Can you please confirm that you have the Browse Team permission on the Team that you can't see the Team backlog?

https://tempoplugin.jira.com/wiki/display/PLANNER034/Planner+permissions#Plannerpermissions-Browseteam

Sigrún
Tempo Team 

[Crysty Swift]

Hi, yes- I have access to Browse the Team, Approve Timesheets and Plan Time.

[Sigrún Arna Sigurðardóttir]

Hi Crysty,

May I suggest you create a support ticket in our support channel so we may assist you better regarding this issue: https://support.tempo.io/hc/en-us/requests/new

Sigrún
Tempo Team 

[Tarun Sapra]

The JIRA admin needs to grant you "Tempo Permissions", in the admin section you have special permision for tempo plugin called Tempo permission, make sure you have the rights in there

[Tarun Sapra]

https://tempoplugin.jira.com/wiki/display/PLANNER/Planner+permissions

[Crysty Swift]

Thanks! Yes I have been added to these already, but still no joy. It must be something small that we're not seeing. Any other ideas?

[Tarun Sapra]

Can you make sure you have the same permissions in the project's permission scheme

[Crysty Swift]

Yes, the permissions are the same.