"Rank to top" / "Rank to bottom" does not work

[hugelsb]

In the subtask list of an issue when using the Action menu of a subtask I can select Rank to top or Rank to bottom. But when clicking one of them I get the message that the selected subtask has been updated and the list has not been changed, even after a refresh.

[hugelsb · Accepted solution]

For unknown reason it is possible that the configuration of Greenhopper is mixed up. You can check the config with the following SQL queries.

SELECT * FROM propertytext WHERE propertyvalue like '%rankingfield%';

èCheck the propertytext and look for:

<entry>

<string>gh.issue.rankingfield</string>

<string>customfield_10182</string>

</entry>

SELECT id,cfname FROM customfield WHERE cfname = 'Rank'; (or 'Global Rank')

èCheck that the id is the same like above (10182)

To fix this is not easy, so contact the Atlassian Support.

[Christian Czaia [Decadis AG]]

Hey, which list are do you mean? The rank issue operation refers to the rank in Greenhopper as far as I know...

Cheers Christian

[hugelsb]

Yes you are right, it is an issue of the Greenhopper. Did I note this in the wrong community?

Cheers Beat