Required filed error

[Jane Kao]

Hi,

I have Exalate enabled for 2 jira spaces (cliksupport and asiasupport247). I was not able to sync the issue from space A to B due to below error. I've checked the filed and required setting for both sites, they are the same, however error still persist. Can I know where I can look into further to resolve this error ? 

Error Detail Message:
Field AM in Charge is required.: customfield_10090; Field System Type is required.: customfield_10091; Field Market is required.: customfield_10092; Field Enable Progressive Games is required.: customfield_10093; Field Enable Live Dealer is required.: customfield_10094; Field Operator Name is required.: customfield_10084; Field Estimated Go Live Date is required.: customfield_10095; Field Brand Name is required.: customfield_10085; Field New Operator ? is required.: customfield_10087; Field Environment requested is required.: customfield_10089.

Thank you

Regards,

Jane

[Jose Lobo (Solutions Architect at Exalate) · Accepted solution]

Hey @Jane Kao ,
Jose from Exalate's Sales team here.


Were you able to create the support ticket?

You can do it by emailing this information to support@exalate.com

Let me know if you need any further assistance,

[Matthias Gaiser _K15t_ · Accepted solution]

As @Nic Brough -Adaptavist- mentioned, I'd also look if all the required fields are filled in the source issue - and additionally if you've included them in your mapping within Exalate.

If that doesn't bring you further, you can contact the Exalate support.

[Nic Brough -Adaptavist- · Accepted solution]

Are all the fields filled (with matching options if the fields are not plain text) in the source issue?

[Jane Kao]

Thank you