Set assignee and send email to that assignee

[Joachim Geißler]

How is a rule processed with Automation for JIRA? Step by step or in one process and the end of the rule?

The issue: I want to set the assignee in one rule action and then send an email at this assignee in the next action. But Audit log of the rule reports: "Could not send email, the 'To' address field is empty."

[Cat W · Accepted solution]

You'll want to insert the "Re-fetch issue data" action in between setting the assignee and sending the email.  The description for that action has this specific use case as the example, in fact:

Re-fetch issue data

If you need the latest state of an issue in subsequent actions in this rule you can use this action to re-fetch the issue. This action does not reload the issue in the browser for end-users.

Here's an example of an automation rule that would require a re-fetch action:

• Trigger: Manual trigger
• Action: Assign issue
• Action: Re-fetch issue data
• Action: Send an e-mail to the assignee

Without the 'Re-fetch' action, the e-mail would be sent to the original assignee before it was updated. 'Re-fetch' ensures the e-mail will be sent to the new assignee set by the first action.