Tempo app does not integrate with service desk log work

[Gal Fatal]

Hi,

Using Jira with Tempo app to get work log reports - works good.

When I try to see Service Desk tickets work log on tempo reports - nothing.

It seems Tempo does not recognize service desk tickets work log.

Any idea ? is it configuration / permission issue ?

Thanks, Gal.

[Jan · Accepted solution]

Hello Gal -

Some things I can think of off the top of my head. Do you have a service desk license? Check the permission scheme to make sure you have the ability to "View all worklogs" on the service desk project. You may need to add yourself as a member of the service desk team on that project (users and roles).

Regards

[Gal Fatal]

Hi Jan ,

Thank you so Much!!  I updated the "View all worklogs" permissions and now I can see the Service desk tickets work log in tempo . Yey!

Cheers 

Gal

[Jan]

You're welcome!