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The resolution time

Mariusz Mika
Mariusz Mika May 30, 2022

Hello, I have set up an automation rule that when a certain status is set in Service Desk project, then based on that the issue is created in the another project as a Bug. While performing this action, I would like to move/copy/send the resolution time from the original case to be present and visible in another case created. Is it achievable by using SLA/resolution time/remaining time or is there any other way? Thanks

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