Trigger on Issue Moved

[Tiffany L.]

Hi all,

I'm trying to create an automation that says, when an issue is moved from issue type = Service Request to issue type = Change Request, update the CAB to person A, person, B, or person C based on the components.

My current config looks something like this:

• trigger on issue moved
  • Branch: current issue
    • if issue matches JQL: issuetype = "Change Request" and component = "Firewall"
    • then edit issue fields: CAB = person A
  • Branch: current issue
    • if issue matches JQL: issuetype = "Change Request" and component = "Salesforce"
    • then edit issue fields: CAB = person B

My problem is that the rule doesn't seem to fire when I move the ticket. Is this because the "if" statements are being evaluated prior to move (i.e. the ticket is still considered a service request?) I'm trying to understand the timing so I can potentially correct the config.

[andreas]

Hi Tiffany,

Sorry for the slow response.  This question slipped through the cracks unfortunately (we didn't watch for the automation tag everywhere).

I think the only problem with your rule is that the trigger needs to be changed to 'Field value changed: Issue type'.  Issue moved is actually reported as issue updated internally in JIRA if all that's changed is the issue type.

Hope this helps!

Cheers,
  Andreas