'Unable to reach remote host. HTTP status 500' When running Jira over https and using eazyBI gadgets.

[m]

I am getting this error displayed when changing Jira to run over https for all of the eazyBI gadgets on a Jira dashboard.

In the logs it says:

2013-01-17 13:36:02,366 http-bio-8443-exec-15 ERROR matthewwheat 816x195x6 3x3lwd 0:0:0:0:0:0:0:1 /plugins/servlet/gadgets/ifr [renderer.internal.http.HttpClientFetcher] Unable to retrieve response

javax.net.ssl.SSLPeerUnverifiedException: peer not authenticated

[m · Accepted solution]

Turned out we needed to add the Jira certificate to the system wide trusted certificates..

Step 1 export certificate from jks file

keytool –exportcert –alias tomcat –keystore “<path to tomcat keystore>” –file <any name you want>

Step 2 import jira cert into system wide trusted certs

keytool --import -trustcacerts -keystore “c:\Program Files\Java\jre7\lib\security\cacerts” -file "c\Program Files\Atlassian\JIRA\conf\test.crt"

Answer yes when asked do you want to trust this cert

[LucasA]

Hi Matthew,

Other gardgets are being displayed correctly?

Best regards,
Lucas Timm

[m]

yes they are all ok

[LucasA]

So it may points to an easyBI issue itself. Sorry for couldn't help it better.