When i User Tempo Planner for JIRA cloud, start /end date time for tempo fileds not displayed jira

[Tasneem Abdelhamid]

I need to add start and end date  and planned time for JIRA, to display automatic in  Tempo,

and i tried to search on same fields which they are not sycned. 

What can i do ?

[Tempo Support]

Hi Tasneem,

To set a start and end time with Tempo Planner you will need to first enable the setting "Use start and end times when planning time" under Tempo settings > Planning.

Should you have any more questions,  please open a support ticket with our team and we will be happy to assist you with this. https://www.tempo.io/

Best Regards,

Tempo Support

[Markus Ernst]

Hi Tempo Support,

I activated the option but still the start and end date is not visible in Jira Work Management. What can I do?

Thanks!

[Tempo Support]

Hi Markus

Can you please open up a ticket with our team so we can take a look at why the settings don't work in your instance? https://www.tempo.io/

Best regards,
Tempo Support.