"My Simple Tasks" empty eventhough there is a task

[Ralph Lebinger]

Hello!

I have added a task with the following markup:

{task}test[~MyUsername]{task}

However, when I visit "My Simple Tasks" there is no task. I have also tried creating a task for a different user.

I have tried looking through the general options but have not found anything I thought could be causing this.

I would appreciate it if someone could point out what I am doing wrong.

Edit: 

The following 2 modules are disabled:

Add Tasklist Template Action (add-tasklist-action)

Add Task Action(add-task-action)

There is no button to enable them and I also tried reinstalling the add-on which did not help either. Could this be cuasing my issues?

[Anthony De Moss]

Hi Ralph,

My apologies that you're encountering this issue. In order to investigate this, would you be able to provide the following details to begin with:

• what version of JIRA are you using?
• what version of the add-on are you using?
• do you use the JIRA Automation add-on?

Also, if you could generate a support file, and send it to us, that would be very helpful for us to diagnose. Steps for this can be found here

[Ralph Lebinger]

Hi Anthony,

thanks for your reply. I am using JIRA Version 7.0.0 (Build Number 70107) as a server instance.

The version of Simple Tasklists is 1.1 and we do not have the automation add-on installed.

I'll look into creating a support file and will send it via email with reference to this question.

Edit: I've noticed that when I click on the Projects-button there are no projects visible.

20160908_mysimpletasks.PNG