Jira Nav - Admin to set global defaults

[Dave Meredith]

We have a lot of admins wanting to set a consistent experience for their users.

Is there a way for admins to set a default Jira Navigation experience? Hiding products or apps that they don't yet want users to stumble upon and be confused by?

Could admins add custom shortcuts to external systems / websites?

[Mathew Lederman]

There is so much admin configuration needed to make the new nav functional for our teams. It’s going to be a confusing, chaotic, time wasting mess if we’re forced to move in July when the tool is not enterprise ready.

[Anne Saunders]

I'd also like global tab management for JSW that could be overridden for one-off projects, or even tab schemes that could be applied.

(we don't have on-call schedules for any JSW projects, but I have to go remove that tab manually for each one? blergh)

[michelle_bachmann]

The default navigation dropping in ALL add-ons and showing them by default has caused a lot of confusion. NO ONE needs to see the external/third party tool connector add-ons except the administrators. That's just one of many 'new features' that are problematic.

There was a call for Jira Admins for a research study to provide feedback. https://community.atlassian.com/forums/Navigation-Refresh-articles/Join-our-research-study-Seeking-participants-to-help-us-improve/ba-p/3036166

I'm hoping I get accepted.

[Bjorn G]

This is the most important gap for us, not being able to hide things from end users will cause a lot of short-term and long-term grief.

[James Rickards _SN_]

RE: "Hiding products or apps that they don't yet want users to stumble upon"

Yes, this is a bit "on the nose" these days, but look at it from the bean counter viewpoint... Why would Atlassian want you to block your users from discovering new sources of revenue for them?

I'm personally not happy with the new Nav and the direction Atlassian seem to be heading with it. They seem to be making the same mistakes the HP and the IBM Rational team made in the early 2000's where the model for growth was to purchase niche products then integrated them into a "suite", and in doing so tightly coupled them such that customers needed the entire suite and adoption of idealistic and unrealistic enterprise delivery models that required months of training to understand.  The result of which was "hate driven development", where development teams created new niche tools like Hudson, Jira, Confluence, GIT that did the one job you needed it to do and did it well.

[Dave Meredith]

RE: "Hiding products or apps that they don't yet want users to stumble upon"

This isn't even about Atlassian any more... I haven't had a coffee yet and a rant is coming. This is happening in more and more products and services. You pay for a product and you still get advertisements from either that vendor or 3rd party vendors. I understand why it's being done from a business perspective, but from a consumer perspective, it sucks and I'd prefer the ability to make it optional.

If I need to drive in some nails for my job...  I buy a hammer, but I don't want my hammer recommending to me and everyone that uses my hammer to try screwdriver from the guy I bought it off every time I try to use it.

[Mark B Wager]

Well said. :)

[Rick Westbrock]

Jira Cloud always showed suggested apps even before New Nav was rolled out and I always disliked that we couldn't hide that. We got a lot of requests right after migrating from Server to Cloud but fortunately these days we don't have many users clicking on those and requesting that we install a new app, probably because they know we will reject most requests.

I agree with James that as long as Atlassian gets their share of money when an app is purchased then it's in their financial interest to push app suggestions to users so I don't see that ever being an option for admins to hide.

[Dave Meredith]

I'm not sure if this still applies to the new UI but reaching out to support might still work?

https://jira.atlassian.com/browse/JRACLOUD-80451

"While we work on a long-term solution, you can manually opt out of the following promotional experiences by reaching out to our support team:

App Switcher "Recommended for You" section
Promotional "Flag" popups
Full-screen promotional popups
Wide banner promotions
Other in-product promotional surfaces"