Price and Plan

[cleitonbueno]

I have an old plan/license with Bitbucket and I paid the price for 1 user, why do I have access to the 50-minute Build Time like the Free plan? I think I should have access to a higher price.

[Ben]

Hi @cleitonbueno 

This is not a query that is answerable in community. You'll need to raise a ticket with our customer advocacy team to discuss your plan further - you may do so by selecting Billing, payments & pricing from the dropdown menu of the support page:

• https://support.atlassian.com/contact/#/

If you are having issues raising a ticket - please let me know your timezone so that I may raise one on your behalf.

Cheers!

- Ben (Bitbucket Cloud Support)

[Brita Moorus]

Hi @cleitonbueno! 👋

If you're seeing only 50 build minutes, it's likely because your old 1-user plan doesn't include Pipelines minutes - even though it's paid. Some legacy plans work like today’s Free tier when it comes to CI/CD.

To get more minutes, you’ll need to:

• Upgrade to a Standard or Premium plan, or
• Buy additional minutes under Billing > Pipelines

You can check your plan under Workspace settings > Plan details.

Hope that helps! 🌻

[cleitonbueno]

This doesn't make sense to me. My plan is old and only has 1 user, which is why it has a 50-minute buildtime limit. So, it's more advantageous for me to cancel and continue as a free plan. I believe there should be some benefit or bonus for the time I have the service.