401 Unauthorized when using Organization API token to get log

[Ngan Tran]

Hi Atlassian Team,

I generated API Token, following this documentation Link

I used that token and the email which generated the token to get audit records, following this documentation Link

I used Python code, the same as documentation 

But it returned 401 Unauthorized error and a message "Client must be authenticated to access this resource."

Then I added Authorization to header of the request.

auth_key = base64.b64encode(b"email:pass").decode("ascii")

headers = { "Authorization": "Basic " + auth_key}

Or without encoding base64

headers = { "Authorization": "Basic " + token}

It still returned the same error.

I've already double checked the email and token. There is no mistake. 

Did I miss anything ? 

Thanks and best regards,

Ngan Tran.

[Joseph Chung Yin · Accepted solution]

@Ngan Tran -

Welcome to the community.  Please refer to the following reference links to assist your trouble shooting of your issue -

https://developer.atlassian.com/cloud/jira/platform/basic-auth-for-rest-apis/

https://developer.atlassian.com/cloud/jira/platform/deprecation-notice-basic-auth-and-cookie-based-auth/

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Ngan Tran]

Thank you. It worked. 

It can only run with personal access token, not organization api token. 

Thanks and best regards,

Ngan Tran.