Cancel and refund

[Martin Riseley]

My subscription has automatically re activated after i believed i had cancelled it as i no longer require Trello

[G subramanyam]

Hi @Martin Riseley welcome to Atlassian community.

Please be informed, in order to resolve this, you'll need to directly engage with Atlassian's Billing and Licensing team. They are the only ones who can verify your cancellation attempt, confirm the reactivation, and process any potential refund.

what you should do:

• Confirm Your Current Subscription Status under "Billing" or "Plan details.
• Refer this official Trello documentation on Change or cancel your Trello plan
• Contact Atlassian Billing Support

Important note on Refunds:

Atlassian's refund policy generally allows for refunds within a certain period (e.g., 30 days for new Cloud subscriptions, or for unexpected auto-renewals if reported promptly). However, the final decision rests with their billing team based on their terms of service and the specifics of your case. Being prompt in contacting them increases your chances