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Centralized user management

Xpand IT
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May 21, 2025

Hi,

How can we have the new Centralized user management? We still have the "original" one and would like to move to the new style user interface.

 

 

Regards,

Manuel Mesquita

2 answers

1 vote
Richard White _TechTime_
Atlassian Partner
May 21, 2025

Hi Manuel,

Atlassian stopped automatically migrating sites. However, you can contact support and in most cases they can help you migrate to the new experience. 

See this community post from Atlassian:
https://community.atlassian.com/forums/Enterprise-articles/An-update-on-the-centralized-user-management-experience-rollout/ba-p/2881501

We will not migrate the remaining 1% of customers to the new, centralized user management experience. This cohort includes customers with multiple sites, and are therefore typically larger, enterprise-sized organizations. Many of you in this group have shared with us that centralization isn’t always the best fit.

However, for most cases, especially smaller sites that are on the old user experience it is possible for Atlassian support to migrate the site.

0 votes
Nikola Perisic
Community Champion
May 21, 2025

Welcome @Xpand IT 

You need to have a verified domain in your organisation. There is a full documentation guide here: https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/

Xpand IT
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 21, 2025

I already have a verified domain in the organization.

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Nikola Perisic
Community Champion
May 21, 2025

I am not aware of the new user experience for this part. Where did you get this information from?

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