Follow the sun support model

[Clair.Dobie]

Is it possible to request UK only based support?

or is there a way that a ticket could be picked up by someone as part of the follow the sun model and manually re-routed internally to a UK based team?

[Rebekka Heilmann (viadee)]

Hi @Clair.Dobie and welcome to the Community!

Is your question referring to the Atlassian support or do you want to configure your own Jira Service Management instance to route tickets based on Support Times?

[Clair.Dobie]

Atlassian cloud support - if fixes are required

[Rebekka Heilmann (viadee)]

No - you will get support based on your License type. Atlassian Support Offerings | Atlassian Support | Atlassian Documentation

You cannot "force" the ticket to be routed to a specific team.

[Clair.Dobie]

thanks for the links - the enterprise support states 'dedicated senior team' - can these be specified as UK?