Handling name and email changes with SCIM

[David Norman]

We've been using SCIM for a while now and it works great until we need to change someones name and email in Okta. When we do this the user can't login and then there's a duplicate account with the new email. We've fixed this multiple times before using the API but we have a lot of account changes and this is not sustainable. If there's an existing bug report please point me to it because I would love to upvote it and make sure something is done about this. This is extremely frustrating.

[Dave Meyer]

Hi @David Norman ,

I looked at the open bugs for Access and there was nothing resembling this issue. This is a very common SCIM operation so if there was a bug causing this, it's likely that it would be reported.

There may be an issue with your Okta provisioning configuration (there are instructions in the setup docs for avoiding this issue). If everything looks right, I would recommend contacting Atlassian support and they can help diagnose whether there's actually a bug.

Regards,

Dave