Community resources
Community resources
Community resources
- Community
- Products
- Atlassian Guard
- Questions
- Jira application unable to access via SSO
Jira application unable to access via SSO
Hi team,
We are unable to access the Jira application and getting following issue:
Error on the server level backend:
13-May-2025 04:17:10.428 WARNING [Catalina-utility-2] org.apache.catalina.valves.StuckThreadDetectionValve.notifyStuckThreadDetected Thread [https-jsse-nio-8080-exec-4 url: /plugins/servlet/oidc/callback] (id=[26]) has been active for [127,443] milliseconds (since [5/13/25 4:15 AM]) to serve the same request for [https://jira.alstom.hub/plugins/servlet/oidc/callback?code=1.AR8A0zqZDXP6GkKxKR_lWQED82kjJUMmqUVAq3ZRjz-uIBQfAMUfAA.AgABBAIAAABVrSpeuWamRam2jAF1XRQEAwDs_wUA9P_pMc_EK31-i9mtRwc6rpllElFHXcTOQlYR5FVXt8SbDKqOjpbgxwwv83AW__po4OJCFBUSFNWlVP99sUIBLvfN9ickDRDG3v8wOQvSj9lMAkncq1lTnapHfN3ANwhHRcD_9E6MJB-gi4t4RpiQU_jCaEkhUVF9FOQhTxUs9lkUiPewuLhRB2L9tKZ1E83iyuOJDbQpxKmPvwwx9OfJpsL2Ren6rafZ7TNFNyXot3h7tFlp2TG4ado2RYeHUzICK8qqcNawMFGYzA636MrEjISJGgSRP7FGN4R_H78o-2k5Dwo_-cFTMrxuuQofHYEqmsNcIJreD0VFUTrTC3154tQl...] and may be stuck (configured threshold for this StuckThreadDetectionValve is [120] seconds). There is/are [2] thread(s) in total that are monitored by this Valve and may be stuck.
java.lang.Throwable
at java.base@11.0.22/java.net.PlainSocketImpl.socketConnect(Native Method)
at java.base@11.0.22/java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:412)
at java.base@11.0.22/java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:237)
at java.base@11.0.22/java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
at java.base@11.0.22/java.net.Socket.connect(Socket.java:609)
at java.base@11.0.22/sun.security.ssl.SSLSocketImpl.connect(SSLSocketImpl.java:305)
at java.base@11.0.22/sun.security.ssl.SSLSocketImpl.<init>(SSLSocketImpl.java:164)
at java.base@11.0.22/sun.security.ssl.SSLSocketFactoryImpl.createSocket(SSLSocketFactoryImpl.java:88)
at com.atlassian.crowd.directory.ssl.LdapHostnameVerificationSSLSocketFactory.createSocket(LdapHostnameVerificationSSLSocketFactory.java:78)
at java.naming@11.0.22/com.sun.jndi.ldap.Connection.createConnectionSocket(Connection.java:341)
at java.naming@11.0.22/com.sun.jndi.ldap.Connection.createSocket(Connection.java:284)
at java.naming@11.0.22/com.sun.jndi.ldap.Connection.<init>(Connection.java:231)
at java.naming@11.0.22/com.sun.jndi.ldap.LdapClient.<init>(LdapClient.java:137)
at java.naming@11.0.22/com.sun.jndi.ldap.LdapClient.getInstance(LdapClient.java:1616)
at java.naming@11.0.22/com.sun.jndi.ldap.LdapCtx.connect(LdapCtx.java:2847)
at java.naming@11.0.22/com.sun.jndi.ldap.LdapCtx.<init>(LdapCtx.java:348)
at java.naming@11.0.22/com.sun.jndi.ldap.LdapCtxFactory.getLdapCtxFromUrl(LdapCtxFactory.java:266)
at java.naming@11.0.22/com.sun.jndi.ldap.LdapCtxFactory.getUsingURL(LdapCtxFactory.java:226)
at java.naming@11.0.22/com.sun.jndi.ldap.LdapCtxFactory.getUsingURLs(LdapCtxFactory.java:284)
at java.naming@11.0.22/com.sun.jndi.ldap.LdapCtxFactory.getLdapCtxInstance(LdapCtxFactory.java:185)
at java.naming@11.0.22/com.sun.jndi.ldap.LdapCtxFactory.getInitialContext(LdapCtxFactory.java:115)
at java.naming@11.0.22/javax.naming.spi.NamingManager.getInitialContext(NamingManager.java:730)
at java.naming@11.0.22/javax.naming.InitialContext.getDefaultInitCtx(InitialContext.java:305)
at java.naming@11.0.22/javax.naming.InitialContext.init(InitialContext.java:236)
at java.naming@11.0.22/javax.naming.ldap.InitialLdapContext.<init>(InitialLdapContext.java:154)
at org.springframework.ldap.core.support.LdapContextSource.getDirContextInstance(LdapContextSource.java:42)
at org.springframework.ldap.core.support.AbstractContextSource.createContext(AbstractContextSource.java:351)
at org.springframework.ldap.core.support.AbstractContextSource.doGetContext(AbstractContextSource.java:147)
at org.springframework.ldap.core.support.AbstractContextSource.getReadWriteContext(AbstractContextSource.java:182)
at org.springframework.ldap.transaction.compensating.manager.TransactionAwareContextSourceProxy.getReadWriteContext(TransactionAwareContextSourceProxy.java:88)
at org.springframework.ldap.transaction.compensating.manager.TransactionAwareContextSourceProxy.getReadOnlyContext(TransactionAwareContextSourceProxy.java:61)
at org.springframework.ldap.core.LdapTemplate.search(LdapTemplate.java:361)
at com.atlassian.crowd.directory.ldap.SpringLdapTemplateWrapper$10.timedGet(SpringLdapTemplateWrapper.java:221)
at com.atlassian.crowd.directory.ldap.SpringLdapTemplateWrapper$10.timedGet(SpringLdapTemplateWrapper.java:218)
at com.atlassian.crowd.directory.ldap.monitoring.TimedSupplier.get(TimedSupplier.java:37)
at com.atlassian.crowd.directory.ldap.SpringLdapTemplateWrapper.invokeWithContextClassLoader(SpringLdapTemplateWrapper.java:85)
at com.atlassian.crowd.directory.ldap.SpringLdapTemplateWrapper.search(SpringLdapTemplateWrapper.java:218)
at com.atlassian.crowd.directory.ldap.SpringLdapTemplateWrapper.searchWithLimitedResults(SpringLdapTemplateWrapper.java:255)
at com.atlassian.crowd.directory.SpringLDAPConnector.searchEntitiesWithRequestControls(SpringLDAPConnector.java:416)
at com.atlassian.crowd.directory.SpringLDAPConnector.searchEntities(SpringLDAPConnector.java:383)
at com.atlassian.crowd.directory.SpringLDAPConnector.searchUserObjects(SpringLDAPConnector.java:586)
at com.atlassian.crowd.directory.SpringLDAPConnector.findUserWithAttributesByName(SpringLDAPConnector.java:542)
at com.atlassian.crowd.directory.SpringLDAPConnector.findUserByName(SpringLDAPConnector.java:529)
at com.atlassian.crowd.directory.SpringLDAPConnector.findUserByName(SpringLDAPConnector.java:111)
at com.atlassian.crowd.directory.RemoteDirectory.userAuthenticated(RemoteDirectory.java:592)
at com.atlassian.crowd.directory.RemoteDirectory.userAuthenticated(RemoteDirectory.java:590)
at com.atlassian.crowd.directory.DelegatedAuthenticationDirectory.userAuthenticated(DelegatedAuthenticationDirectory.java:181)
at com.atlassian.crowd.manager.directory.DirectoryManagerGeneric.userAuthenticated(DirectoryManagerGeneric.java:311)
at com.atlassian.crowd.manager.application.ApplicationServiceGeneric.userAuthenticated(ApplicationServiceGeneric.java:1986)
at com.atlassian.crowd.embedded.core.CrowdServiceImpl.userAuthenticated(CrowdServiceImpl.java:109)
at com.atlassian.jira.user.JiraDelegatingCrowdService.userAuthenticated(JiraDelegatingCrowdService.java:44)
at com.atlassian.jira.user.JiraCrowdService.userAuthenticated(JiraCrowdService.java:142)
at jdk.internal.reflect.GeneratedMethodAccessor610.invoke(Unknown Source)
at java.base@11.0.22/java.lang.reflect.Method.invoke(Method.java:566)
at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
at com.sun.proxy.$Proxy353.userAuthenticated(Unknown Source)
at jdk.internal.reflect.GeneratedMethodAccessor610.invoke(Unknown Source)
at java.base@11.0.22/java.lang.reflect.Method.invoke(Method.java:566)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:344)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:137)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:137)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:241)
at com.sun.proxy.$Proxy2513.userAuthenticated(Unknown Source)
at com.atlassian.plugins.authentication.impl.web.usercontext.impl.embeddedcrowd.EmbeddedCrowdPrincipalResolver.resolvePrincipal(EmbeddedCrowdPrincipalResolver.java:47)
at com.atlassian.plugins.authentication.impl.web.oidc.OidcConsumerServlet.lambda$doGet$2(OidcConsumerServlet.java:128)
at com.atlassian.plugins.authentication.impl.web.oidc.OidcConsumerServlet$$Lambda$3452/0x0000000842faf040.get(Unknown Source)
at java.base@11.0.22/java.util.Optional.orElseGet(Optional.java:369)
at com.atlassian.plugins.authentication.impl.web.oidc.OidcConsumerServlet.doGet(OidcConsumerServlet.java:128)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:529)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:623)
at com.atlassian.plugin.servlet.DelegatingPluginServlet.service(DelegatingPluginServlet.java:37)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:623)
at com.atlassian.plugin.servlet.ServletModuleContainerServlet.service(ServletModuleContainerServlet.java:49)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:623)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:209)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:153)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:51)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:178)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:153)
at com.atlassian.jira.web.filters.JiraLastFilter.lambda$doFilter$0(JiraLastFilter.java:39)
at com.atlassian.jira.web.filters.JiraLastFilter$$Lambda$3324/0x0000000842f0a040.doFilter(Unknown Source)
at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74)
at com.atlassian.jira.web.filters.JiraLastFilter.doFilter(JiraLastFilter.java:36)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:178)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:153)
at com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:37)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:178)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:153)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$$Lambda$2203/0x000000084291d440.doFilter(Unknown Source)
at com.atlassian.jira.tzdetect.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:76)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$$Lambda$2203/0x000000084291d440.doFilter(Unknown Source)
at com.atlassian.jira.baseurl.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:34)
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$$Lambda$2203/0x000000084291d440.doFilter(Unknown Source)
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$$Lambda$2203/0x000000084291d440.doFilter(Unknown Source)
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$$Lambda$2203/0x000000084291d440.doFilter(Unknown Source)
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$$Lambda$2203/0x000000084291d440.doFilter(Unknown Source)
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$$Lambda$2203/0x000000084291d440.doFilter(Unknown Source)
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$$Lambda$2203/0x000000084291d440.doFilter(Unknown Source)
at com.atlassian.mywork.client.filter.ServingRequestsFilter.doFilter(ServingRequestsFilter.java:32)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$$Lambda$2203/0x000000084291d440.doFilter(Unknown Source)
at com.atlassian.diagnostics.internal.platform.monitor.http.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:54)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$$Lambda$2203/0x000000084291d440.doFilter(Unknown Source)
at com.atlassian.analytics.client.filter.UniversalAnalyticsFilter.doFilter(UniversalAnalyticsFilter.java:75)
at com.atlassian.analytics.client.filter.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:33)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:
Please provide a solution for this issue.
Regards,
Praveen.
