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Multiple organisations using same domain: automation reassign to "default" organisation

Francoise Roux
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May 19, 2025

Hello,

We have taken notice of your Q2 2024 release Multi Org Domain claims (by March 2024), 

We have been able to create up to 4 organisations for different users sharing the same domain.

We are facing an issue with our Jira automation: it overwrites the organisation that had been logged by the user at the ticket creation, with what looks like the default organisation and adds this user to that same "default" organisation (most probably the first historical organisation that was created with the given domain)

How can we correct this? How can we end this process?

Thank you

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