Not able to verify email to become Org Admin

[Zuberia Mohammad]

Till last Wednesday, I could see the manage app license details, but today I lost the access. We were renewing the XRAY and PowerBI connector for JIRA plugins and we were seeing the license details, but now it is giving me permission denied. I tried to create support ticket, but it is giving error like "Your email zxxxxxxxxxxxx@xxxx.com is not authorized to grant permission to access data for the site. See Eligibility for Support Tickets for Atlassian Cloud for details."

Can anyone please verify and let me know how I can get the site or org admin rights to check the manage app licenses? When I am hitting the verify email id, I am not getting the email to my mailbox.

Please let me know if any further information is needed.

[Jessica]

Hi @Zuberia Mohammad 

Welcome to the Atlassian Community!

I see that you already raised a support ticket with our Enterprise team, and they already looking into it!

If you need any additional assistance or want to add any additional feedback/comment, feel free to add to the ticket, as it is still open waiting for our colleagues review on the latest information you shared with us.

Regards,
Jessica

[Zuberia Mohammad]

Yes @Jessica

Earlier it did not allow me to create a support ticket, later I created it. I will ping here if anything further is needed.

Thanks for your response on time @Jessica  and @Samuel Gatica _ServiceRocket_ 

[Samuel Gatica _ServiceRocket_]

Hi @Zuberia Mohammad 

I have escalated this to the Atlassian support Team.

An Atlassian Support Engineer will review the post and respond on this thread within 2 business days.

Best regards

Sam