email on suppression list

[Stephanie Lincke]

I need to reactivate a former work account, which seems to have ended up on bespoke list. I need to reset the password on that account, but I can't receive emails. The account is [redacted]

Thank you very much!

[Andy Heinzer · Accepted solution]

Hi @Stephanie Lincke 

I found there was a suppression on our side for that account.  I have cleared this from our side.  You should be able to receive notifications to that account now.  Try again now.

Andy

[Stephanie Lincke]

Thank you very much, it works perfectly.

[John Funk]

Hi Stephanie,

You need to submit a support ticket to Atlassian:

https://support.atlassian.com/contact/#/