Verification email not received

[Igor Bukov]

Hello! Trying to set up a new Jira account for my work but have not received the verification email.
Admin sent verification email many times, but I didn't get it. Junk mail is empty.  There is no email filters.

I can get notification from Jira about task and dashboard updates.

It looks the same problem as: 
https://community.atlassian.com/t5/Atlassian-Access-questions/Atlassian-account-verification-email-not-received/qaq-p/1459523.

Best Regards Igor

[Fabio Racobaldo _Herzum_ · Accepted solution]

Hi @Igor Bukov ,

welcome to the Atlassian community!

You need to involve someone on Atlassian side in order to perform a check.

Here some similar threads :

• https://community.atlassian.com/t5/Atlassian-Account-questions/Can-t-receive-verification-email/qaq-p/1875239
• https://community.atlassian.com/t5/Atlassian-Account-questions/Not-receiving-verification-email/qaq-p/1867487

Btw, you can raise a support request here https://support.atlassian.com/contact/#/

Hope this helps,

Fabio