Rovo Dev CLI is not enabled on your site

[Paweł Ruta]

I've been using Rovo Dev CLI for 3 months, and it suddenly stopped working today - paid user. The error message is:

"Rovo Dev CLI is not enabled on your site"

Link: https://{name}.atlassian.net/dev-agents/rovo-dev-cli

Access to the /dev-agents/rovo-dev-cli page is inconsistent - sometimes it opens and shows that Rovo Dev CLI is enabled (green), but other times it reports:

"Rovo Dev Agents is not installed on this site"

Rove Dev Agents are added to product in Admin settings.

I tried disabling and re-enabling it, but that didn’t help.

The issue first appeared on Thursday (18.09), but restarting the CLI fixed it temporarily. Today, however, the problem is permanent.

Any solutions?

[Stephen Butterfill]

I have the same issue (also paid user) except that, for me, across multiple restarts of the CLI it seems to work in about 1/5 .  acli version 1.3.4-stable

I also observed the CLI reporting several API errors when running, which I do not recall having seen previously (or perhaps only very occasionally).

I also had running a session stopped with the "not enabled" message.

[Brian Hu]

I have the exactly same problem .  Any official support?

[nankawa chie]

Same here bro, waitting for help

[rmoriz]

I have the same problem, too. Paying customer.

[Jovana Dunisijevic]

Hey team!

@Paweł Ruta @rmoriz @nankawa chie @Brian Hu @Stephen Butterfill 

I am really sorry you've been experiencing this issue!!

We had some members have the same issue yesterday as well..

Can I please ask you to update to the latest version of ACLI and the Rovo Dev?

ACLI should be `1.3.4-stable`

and

Rovo Dev should be `0.11.24`

Let me know if this solves it for you as we released the fixes!

Kindest regards,

Jov

[rmoriz]

@Jovana Dunisijevic 

this fixed it for me. Thanks!

[Brian Hu]

• My acli version: 1.3.4-stable

• My Questions:

  1. Should I install another software Rovo Dev? 

  2. Where can I find the necessary installation or configuration instructions?

[Brian Hu]

@Jovana Dunisijevic  I still have same issue:   
╭─ Rovo Dev CLI is not enabled on your site ───────────────────────────────────────────────────────────────────────────╮
│ │
│ To use Rovo Dev CLI, enable it in Rovo Dev Agents settings. │
│ │
│ Visit: https://brianhu2006-1758612734958.atlassian.net/dev-agents/rovo-dev-cli │
│ │
╰──────────────────────────────────────

[Brian Hu]

This is my version information: 

acli --version 
acli version 1.3.4-stable

acli rovodev --version 

Rovo Dev CLI: 0.11.24
Operating System: Darwin 24.6.0 (arm64)
@Jovana Dunisijevic 

[Nam Nguyễn hoài]

same

[Nam Nguyễn hoài]

@Jovana Dunisijevic, Excuse me, but has there been a solution for this bug yet?

[Jovana Dunisijevic]

hey @Nam Nguyễn hoài @Brian Hu 

The team released a fix and that should have been fully rolled out to everyone by now!

Can you give it another update and retry?

[Paweł Ruta]

@Jovana Dunisijevic 

Hello,

The issue is a bit better now, but the error still appears from time to time, causing the CLI to exit with:

"Rovo Dev CLI is not enabled on your site"

Environment details:

acli version: 1.3.4-stable

Rovo Dev CLI: 0.11.24

Operating System: Linux 6.1.0-27-amd64 (x86_64)

Git: 2.39.5

It looks like the problem may be on Atlassian’s backend, because the page https://{name}.atlassian.net/dev-agents/rovo-dev-cli is inconsistent - sometimes it loads and shows that Rovo Dev CLI is enabled, and other times it displays:

"Rovo Dev Agents is not installed on this site"

[Stephen Butterfill]

I just tried (acli version 1.3.4-stable / Rovo Dev CLI: 0.11.24) and I am still getting the error (on 2/2 runs just now). I `acli rovo dev run` and am thrown out with "Rovo Dev CLI is not enabled on your site"

[Jovana Dunisijevic]

Hey @Paweł Ruta @Stephen Butterfill 

The team is still working on a few more fixes, and it seems that not everyone is affected.

I'll update this thread when I hear back on the full cause of the issue!

I do apologise to everyone! 

I understand this is frustrating!

[S]

@Jovana Dunisijevic the issue is still there with the latest version:


acli version 1.3.4-stable

Rovo Dev CLI: 0.11.24

Operating System: Darwin 23.4.0 (arm64)

Git: git version 2.42.0

Also the https://{SITE}.atlassian.net/dev-agents/rovo-dev-cli is very inconsistent - sometimes it loads, sometimes it redirects to https://{site}.atlassian.net/rovodev/no-access and displays "Rovo Dev Agents is not installed on this site".

[Jovana Dunisijevic]

hey @S 

Team is still working on a few more fixes, and it seems that not everyone is affected.

I'll update this thread when I hear back on the full cause of the issue!

I do apologise to everyone! 

I understand this is frustrating!

[Stephen Butterfill]

Thank you @Jovana Dunisijevic !

[Paweł Ruta]

Today it is working fine, no error messages.