rovodev cli: "Failed to get jira projects"

[S]

I've been using Rovo Dev CLI for 2 months without any issues (I am paying user).
Today, all of the sudden, I started getting these when I run acli rovodev run:

2025-09-23 09:47:17.912 | WARNING | rovodev.modules.jira_context:get_jira_projects:110 - Failed to get jira projects
2025-09-23 09:47:17.912 | WARNING | rovodev.modules.jira_context:get_jira_projects:110 - Failed to get jira projects
2025-09-23 09:47:17.913 | WARNING | rovodev.modules.jira_context:get_jira_projects:110 - Failed to get jira projects
2025-09-23 09:47:17.914 | WARNING | rovodev.modules.jira_context:get_jira_projects:110 - Failed to get jira projects
2025-09-23 09:47:17.917 | WARNING | rovodev.modules.jira_context:get_jira_projects:110 - Failed to get jira projects
2025-09-23 09:47:17.918 | WARNING | rovodev.modules.jira_context:get_jira_projects:110 - Failed to get jira projects
2025-09-23 09:47:17.921 | WARNING | rovodev.modules.jira_context:get_jira_projects:110 - Failed to get jira projects
2025-09-23 09:47:17.923 | WARNING | rovodev.modules.jira_context:get_jira_projects:110 - Failed to get jira projects

I’m trying to determine whether this issue is isolated to my environment or a broader issue affecting others.
In meantime, I've created a new ticket (RDABS-1271) including my Atlassian account and org ID at Rovo Dev Agents Closed Beta support portal,

my env:

Rovo Dev CLI: 0.11.23
Operating System: Darwin 23.4.0 (arm64) > macOS: 14.4.1 (23E224)
Git: git version 2.42.0


UPDATE: OK, looks like its an issue affecting other users too. I am suspecting this might be a bug in user permission logic related to recent changes to Beta program (and the need to install rovo dev agents etc.).

[xie]

The same thing happened to me as well.

[dongdong xu]

me too at today

[Nam Nguyễn hoài]

same

[Eileen]

same

[Bryan Wieger]

Reaching out to the Atlassian team on this. 

[S]

Thank you so much @Bryan Wieger.

I created a new ticket (RDABS-1271) including my Atlassian account and org ID at Rovo Dev Agents Closed Beta support portal, could you also attach this to your message please?

[Yixin Zhang]

Now it works, fixed.

[Nam Nguyễn hoài]

@Yixin Zhang Really? How did you fix it? I’m still getting the error and can’t use it

[Yixin Zhang]

@Nam Nguyễn hoài https://developer.atlassian.com/cloud/acli/guides/install-windows/

I just reopened a new terminal and reinstalled rovodev in the following order, downloaded the latest release, authorized it, and then rovodev run was successful. Hope it could works for you!

[1097374154]

My rovodev has been normal. You can try reinstall  it.https://developer.atlassian.com/cloud/acli/guides/install-macos/

[Nam Nguyễn hoài]

@Yixin Zhang Thank you so much, it really works now

[Tom Wilczynski]

same

[Tanvir Siddiqui]

Same issue

[Yixin Zhang]

The same thing happened to me as well.

[Eileen]

兄弟你还能用吗，我现在一直提示

Rovo Dev Agents is not installed on this site

[Yixin Zhang]

是不是你用错了，你重新打开一个terminal，重新安装一下试试呢？按理说下面不也说都解决了。

[Eileen]

我已经重新安装了，acli rovodev run 也能正常运行，但是没法对话，一对话就报错然后自动退出，提醒我这个site没应用，但是那个建site的网站也有bug，一直不让创建

[xzcr]

@Eileen 你试试直接下载acli.exe，然后加到环境变量，然后用命令登录运行，理论上其他的acli rovodev run之后自动装了

[Eileen]

现在好了，修复了，不知道这个站点啥情况，刚从还一直报错not enabled。

[xie]

我也是这个站点问题，你的站点问题修复了吗

[Eileen]

我没进行什么操作，我在反复尝试的时候用cmd运行之后就正常工作了，不知道发生的原因也不知道解决的办法，神了

[nazeeruddinikram]

I am also facing this exact same issue.

[mia samiiya]

happened to me as well

[xzcr]

Try updating acli.exe  Download supported packages

[Jovana Dunisijevic]

Hey everyone!

@S @1097374154 @Yixin Zhang @Nam Nguyễn hoài @xzcr 

The team has just released a new version: 0.11.24

Can you upgrade and try again please?

[1097374154]

@Jovana Dunisijevic  My rovo has been normal after update it. Thank you so much

[Nam Nguyễn hoài]

It worked after I upgraded, thanks

[Yixin Zhang]

@Jovana Dunisijevic Thanks! Really appreciate it! Have a good one!

[Tom Wilczynski]

all good now

[Tom Wilczynski]

@Jovana Dunisijevic Actually, now I keep getting rovodev is not installed on your site, when I try getting there via admin.attlassian.com to the rovo app it also says its not installed on my site.

[Jovana Dunisijevic]

hey @Tom Wilczynski 

can I please get you to update both your ACLI & Rovo Dev?

ACLI should be on 1.3.4-stable version

and

Rovo Dev should be on 0.11.24

Hopefully that solves it for you!

Jov

[Tom Wilczynski]

@Jovana Dunisijevic didn't seem to solve the issue, still saying its not installed: Heres the versions

Wed Sep 24 ~ $> acli --version

acli version 1.3.4-stable

Wed Sep 24 ~ $> acli rovodev --version

Rovo Dev CLI: 0.11.24

Operating System: Darwin 23.6.0 (arm64)

Git: git version 2.39.3 (Apple Git-145)

[dongdong xu]

@Tom Wilczynski You can try reopen 'rovodev cli' in your site. I faced the same issue in yesterday. https://{{your jira site}}/rovodev/rovo-dev-cli

[Jovana Dunisijevic]

hey @Tom Wilczynski 

The team released a fix today and that should have been rolled out to everyone by now!

can you give that an update and retry please?

[Tom Wilczynski]

@Jovana Dunisijevic Yeah feels stable now. Thanks for the fix.

[Tanvir Siddiqui]

Automatically resolved. Looks like it was a bug which has been solved.

[Jalal Ashrafi]

This issue has been fixed in the latest version of RovoDev CLI (0.11.24). Most customers should automatically get the update by starting rovodev using `acli rovodev` command. 

You should be able to verify the version or Rovodev Cli by running `acli rovodev --version`. 

If your version is not still updated please upgrade acli by following this link: https://developer.atlassian.com/cloud/acli/guides/update-install-guide/

Thanks