How can my organization expedite the Data Lake connection for Rovo/Atlassian Intelligence?

[Joe_Noel]

Hi Community,

Is there a form or method somewhere to expedite our organization's Rovo and Atlassian Intelligence usage being connected to our data lake? We want to run better and more detailed reports than what is available in Admin->Monitoring->Insights on our usage, communication, training, and enablement efforts and when I go into Analytics to set up reports, we are missing key sql values/queries like "ai_credits_spent" which would allow us more granular reporting. I asked Rovo (ha) and went in circles trying to determine if there was anything I could do, but eventually had to conclude that our data lake isn't connected yet (although it is, from an admin perspective, configured to be that way).

Is there a ticket/request? Do I need to go through a CSM to get this done? Has anyone else been able to run in-depth reports through analytics yet?

[Dr Valeri Colon _Connect Centric_ · Accepted solution]

Hi @Joe_Noel 

To expedite your organization's Data Lake connection for Rovo AI, you'll want to reach out to your Atlassian Customer Success Manager or submit a support ticket https://support.atlassian.com/.

Currently, enabling advanced fields like ai_credits_spent in Atlassian Analytics requires backend configuration that isn’t exposed through the standard UI, even if the Data Lake connection appears enabled. Let us know if they'll enable it...

Also, be sure your site is on an eligible plan (Enterprise) and that Rovo is fully rolled out to your environment. If you're missing metrics despite setup, Atlassian Support can verify indexing and pipeline sync.