My agent is not able to reply using the knowledge base when in Slack.

[noreen_magsumbol]

We installed Atlassian Rovo App in Slack. However it cannot provide answers contained in the Knowledge base / Confluence pages.

When the agent is triggered within Atlassian or using the Chrome extension, it is able to provide answers contained in the knowledge base.

[Alex Gallien]

My guess is that it has to do with the bot account you created when setting up the Rovo Slack app:

When you add Rovo to your Slack, you’ll need to create a bot account that determines the permissions Rovo uses in public channels. Make sure you only give the bot access to information or pages that you are comfortable with anyone in your organization accessing.

Make sure you have the permissions for that bot account configured such that it has access to a subset of data that you are comfortable with all Slack users querying.

Ref: Using the Atlassian Rovo Slack app

[noreen_magsumbol]

The account used to setup Rovo in Slack has access to the Confluence workspaces but still the same.

We decided to individually add the Confluence pages to the instruction. But I do not think this is feasible if we have quite a number of pages in the Confluence workspaces.

Would you have other suggestions?