How do I make a custom documentation web site available to a Rovo agent?

[Andre Eickler]

Hi there,

how can I make public documentation sites outside of Jira/Confluence available to Rovo  agents as knowledge, for helping out our support and operations? 

We tried the custom website connector to include our public docs and forum, but I am not sure where the crawled material shows up. According to the documentation it should "do a search crawl and index of your website to show in Rovo Search results and use in Rovo Chat and Agents", so I expected some additional entry in the "Knowledge" section of an agent -- but I don't see any.

Did anyone successfully set this up? Thank you for any hints and pointers! 

Kind regards,
André

[Christos Markoulatos]

Hi,

I haven’t tried this myself yet, but here’s what I understand from what I have linked u: the Custom Website connector crawls and indexes your site so Rovo can use that content in Search, Chat, and Agents. It doesn’t show up as a separate “Knowledge” entry in the agent UI, the content is just added to the global knowledge graph.

Make sure:

• The connector shows Connected and Synced in Admin → Rovo → Connectors.
• Your robots.txt allows the Atlassian crawler:
• User-agent: atlassian-bot
• If the site needs authentication, basic auth is supported.

After syncing, try searching for a unique phrase from your docs in Rovo Search. If it appears there, your agent can use it too.

Links

Connect custom website to Rovo

Manage Rovo connectors

Knowledge sources for Rovo agents

Hope this helps 😊

[Rebekka Heilmann _viadee_]

I second everything @Christos Markoulatos provided.

We have custom websites connected and I cannot limit the Agents' knowledge to those websites. So I am assuming that is a limitation of the Web Connector which is unfortunate,

For things like Sharepoint you will get to choose which parts to reveal to an Agent.