Using Rovo to Categorize Cases

[Albert Catano]

Has anyone been able to get Rovo to categorize pages or cases based on categories and sub categories you provide it. 

For example:

I create a confluence page with a list of 100+ pages. I have 2 columns where I categorize and subcategorize 10 of them. I want Rovo to do the remaining rows and catgorize them like I have the first 10. 

[Jim Knepley - ReleaseTEAM · Accepted solution]

I've never done that, but that sounds like a multi-shot (sometimes called a few-shot) prompt. I would try to create an agent to do the classification, including the list page with your examples as "knowledge," and have it classify the remaining pages on the list.

It'll probably take some iteration and tweaking, but I can see it working.

For what it's worth, my attempts to classify concepts in a document ran afoul of a guardrail that Atlassian has in place to prevent using Rovo for "critical decisions."