Where to find the feedback

[jack]

When users give a thumbs down in Search or Chat, they are able te give feedback. 

We want to use that feedback to make documents better. 

Where can we find the feedback?

Or even better is it possible te create a work item in Jira with the question - results and feedback

[Rebekka Heilmann _viadee_]

Hi @jack and welcome to the Community,

the feedback directly in the Rovo chat is actually fed directly to Atlassian. It is NOT used for improving the specific Agent or Rovo directly. The Rovo team will look at it and draw conclusions. Any chat data that users sent with it is also sent directly to the Rovo team.

The LLMs don't learn, that includes that feedback.

Atlassian is working on feedback / evaluation mechanisms. Some of the feature requests around this can be found here: [ROVO-91] Ability for users to give feedback to Rovo Agents (And agent creators have access to that feedback) - Create and track feature requests for Atlassian products.

For now, you could include a Forms link (Smartlink) by prompting the Agent to give out the link after a couple of messages into the conversation. That is a bit hacky though.

[Robert DaSilva]

Hey @jack , welcome to the Atlassian Community!

If I recall, you're speaking about the Thumbs Up and Down that appear after a response from Rovo. I believe these are used for improving Rovo's responses, likely as an internal feedback mechanism for the AI to learn from itself. The feedback tool I believe also sends information to Atlassian directly on how to improve the AI tooling.

I do not know of any way that Admins are able to access these results.

I would recommend that you instruct your users to provide feedback directly on Confluence pages instead.

Cheers,

Robert

[Robert DaSilva]

Atlassian surfaces some information related to AI usage, mostly around the number of requests and active users. You can find more information about this data here: https://www.atlassian.com/software/rovo/guides/admin-guide/monitoring-dashboards#access-rovo-insights