Unable to access Rovo Studio

[María Ferreño Serra]

I have tried to access Rovo Studio from 3 different sites, created by me, where I have all the necessary permissions, but the menu never appears in the drop-down :(

I found this article, but it doesn't provide any solution beyond refreshing :S https://support.atlassian.com/rovo/kb/accessing-rovo-studio-in-atlassian-admin-when-the-studio-menu-is-missing/

Does anyone in the community have a better trick to access Rovo Studio please?

Thank you very much 🙏🏻

[Aditya Verma · Accepted solution]

Hi @María Ferreño Serra ,

Given that Rovo is enabled on your premium or Enterprise site, have you tried accessing it from https://home.atlassian.com/ ?

Thanks,
Aditya

[María Ferreño Serra]

Hi @Aditya Verma  yes I tried 🤓 but the menu never appears in the drop-down 😥 

[Dr Valeri Colon _Connect Centric_]

@Aditya Verma thanks for jumping in on this one. This direct link might be better https://studio.atlassian.com/   you should see this @María Ferreño Serra 

If the screen looks like its trying to load something, but nothing renders submit a support ticket. And just in case here's how to check whether your environments have Rovo. The rollout continues until the end of 2025 (but as a Champion you'll need it sooner rather than later) https://support.atlassian.com/rovo/kb/how-to-access-and-check-rovo-availability-on-atlassian-cloud/

Also join our demo site, it definitely has Rovo AI Adoption Toolkit

[María Ferreño Serra]

Thanks @Dr Valeri Colon _Connect Centric_ With the link it works 🫡
The thing is that in this same instance and in others I was accessing Studio without any problem... but suddenly now in none of them it appears in the drop down menu! 

Thanks for your help @Dr Valeri Colon _Connect Centric_ @Aditya Verma 🤓

[Dr Valeri Colon _Connect Centric_]

@María Ferreño Serra this right here is my win for the day! Its been a rough day in the world of AI and this "it worked" moment is what I needed. Also if you haven't already, consider opening a support ticket- that behavior is strange.

[María Ferreño Serra]

@Dr Valeri Colon _Connect Centric_ I am glad to have contributed to a good day! Also for me, who was getting mad trying to make demos and not being able to show the Studio in any instance 😥! So thanks again! I've opened the ticket, let's see if Atlassian has another answer or info :S