Use Rovo to generate a Confluence knowledge base to link to Virtual Service Agent?

[Jared Grywacheski]

We're looking to use the Virtual Service Agent within our Helpdesk JSM. The problem being that we don't have a proper, fully public, knowledge base to link the VSA to. 

Will we be able to leverage Rovo to assist us with building out KB articles by scanning tickets and our other confluence articles/spaces? 

[Hector Menchaca · Accepted solution]

Hello @Jared Grywacheski ,

Welcome to the Atlassian Community!

Short Answer: Yes, you can use Rovo Chat to help generate a Confluence knowledge base that links to a Virtual Service Agent by creating articles from existing tickets or other Confluence spaces.

Thanks!

[Upasna Bassi]

@Jared Grywacheski - 

Great to see you exploring Rovo, has really helped me too! This is how I think it could help you

• Spotting gaps – Rovo can review pages or spaces and highlight missing info or areas that need more detail.
• Improving content – It helps rework existing content into clearer formats like step-by-step guides or KB articles, which is great for non-experts.
• Structure & language – It suggests better structure and even supports translation, which helps with global teams.

Hope that helps, and happy to chat more if you have questions!