Use cases of connecting Rovo to Google workspace

[Fazila Ashraf]

I am working on a pitch to convince my security team on the business value / use case benefits on connecting Google workspace with Rovo. 

Has anyone gone through that before?

If you have the connector working, what are some of the exciting use cases that benefited your org?

Thanks in advance!

[Dr Valeri Colon _Connect Centric_ · Accepted solution]

Thanks so much for raising this here, @Fazila ashraf! 🙌  We need more real-world connector use cases and success stories, and your post is the perfect way to get people to share.

I'd like to take this opportunity to encourage everyone to check out our Rovo Enablement Agent, currently only available on our Rovo Toolkit demo site. Tell it your role, goals, and key tools (like Google Workspace), and it will generate relevant use cases, adoption resources, and tips you can tailor for your pitch. Here's a response I received when asking for a "factual success story on using Rovo connectors."

Here's a factual success story on using Rovo connectors:

Situation
A large organization faced challenges with siloed information across various platforms, making it difficult for teams to access and share knowledge efficiently. The IT department was particularly burdened with repetitive tasks and struggled to provide timely support due to the dispersed data.

Solution
The organization implemented Rovo connectors to integrate Google Drive, Confluence, and Jira. This integration allowed Rovo to act as a unified search hub, enabling users to perform a single search across all connected platforms. The IT department also utilized Rovo Agents to automate ticket triage and FAQ responses, leveraging the integrated data from these tools.

Result
The integration led to significant productivity gains. The IT department reported saving an average of 1–2 hours per week per agent, as Rovo automated routine tasks and provided quick access to relevant information. The unified search capability improved knowledge-sharing across teams, reducing the time spent searching for information and allowing employees to focus on more strategic tasks.

Lessons Learned
The success of the integration highlighted the importance of starting with read-only knowledge sources to ensure data security and gradually expanding to more interactive systems. The organization also learned the value of promoting Rovo's capabilities through internal marketing to drive adoption and demonstrate quick wins. 

This story exemplifies how Rovo connectors can enhance productivity by breaking down information silos and automating repetitive tasks, ultimately amplifying human capability and improving team collaboration.