rovo agent multiple languages

[Oliver Strauß]

How can I make rovo agent responses multlingual?

[Rebekka Heilmann _viadee_]

Hi @Oliver Strauß 

you mentioned "intents". Are you talking about Service Agents? These are customer facing and only included in Jira Servicemanagement. They work differently from Rovo. 

[Oliver Strauß]

Yes indeed sorry if unclear, I am working on service agents to allow users to be guides to the correct request types.

If I see that right I needs to create intends in every language and train in that language,  'My notebook is broken' and in German 'Mein Notebook ist kaputt' needs two intents to guide the user to same request type, that one is simply translated within JSM and the language shown by the language setting of the users JIRA.

Seems kind of overhead with regards to the intents to me.

Kind regards

Oliver

[Oliver Strauß]

Also the whole conversation, like 'can you please re-phrase' seems to me in one language or we need to add terms in all languages, no good... :-(

[PgM Innovations]

Just ask Rovo to respond in the language you want.

For example,

How do I create a Jira issue? Please answer in English and German.

[Oliver Strauß]

Right, thank you, but  when I work out intents and offer choices it seems that is not multilingual, I would need to know how to put the languages in the choices.

Cheers

Oliver

[Oliver Strauß]

ok so it always displays both languages no matter what language setting the user has? We have 5 languages, that would make it very tricky and long,,,

[PgM Innovations]

No, you pass the output/response language while giving the prompt.