How do I completely reset credentials in Sourctree?

[Steven Schneider]

I'm experiencing an ongoing issue with Sourcetree.  Recently I was required to change my domain password per company requirements.  This affected - among other things - my login to our local github.  Naturally when I tried to pull from master using Sourcetree, it returned an authentication error.

I went to Tools -> Options -> Authentication Tab and updated my account details to use my new password.  When tested on the Authentication Tab it indicated success.  When I tried my next pull, it again failed with an authentication error.  

I have since tried completely deleting all accounts/credentials and adding them fresh.  Every time I've done this the Authentication Tab indicates that the new credentials are correct, but I still get an authentication error when I try to pull from remote.

Thanks!

[Davide Bacchi]

I usually run a terminal doing a git fetch, it will prompt me for new credentials.

Also check in the windows' credential manager if some are also stored there.

[Steven Schneider]

I just tried the following:

• Removed all credentials from Sourcetree
• Removed all related credentials from Windows Credential Manager
• Opened Sourcetree and tried a fetch
  • Got an error, authentication failed
  • I was _not_ prompted for credentails
• Went into Tools -> Options -> Authentication Tab
• Added credentials for the GitHub Enterprise server
• Clicked "Refresh Password" and entered my password
• Got the Green success checkmark
• Tried a fetch
  • Got an error, authentication failed
  • I was not prompted for credentials
• Opened the terminal from Sourcetree
• Tried a fetch from the terminal
  • Was prompted for username and password
  • Fetch was successful

I would really appreciate some input from Atlassian about this, or at least acknowledge that it's a bug and being worked on.