Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

CredentialHelperSelector???

HT
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 28, 2020

ever since Keybase/ Bitbucket/ Sourcetree was installed the following "CredentialHelperSelector" keeps popping up for what reason I do not know of??

Pl help me find a way to stop the alert popping up action!!

3 answers

11 votes
capsicumdreams
Contributor
April 2, 2020

Git needs to talk over SSH. You need something to help you with that.
Install this, it fixed it for me.

 

https://github.com/microsoft/Git-Credential-Manager-for-Windows/releases

nithya
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 28, 2020

Thanks a Tonne. This works a charm. Let me say this... atlassian-sourcetree-bitbucket... we've faced innumerable authentication problems without a simple guide or a straightforward process.

 

The guys who do the authentication tools must have no shame really. Pathetic. 

Like # people like this
Schroef
Contributor
January 7, 2021

Could someone explain why 1 app needs another app to make sure its secura??
Why cant this be done through source tree itself?!

Like # people like this
Schroef
Contributor
January 7, 2021

Plus a 370mb app for doing credentials?!?! kinda ridiculous isnt it

Like # people like this
capsicumdreams
Contributor
January 8, 2021

Yep 🤷‍♂️

guitwist
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 8, 2021

So, you install Sourcetree as a sister app for Atlassian services and anfter losing 2 hours you realize their app can not authenticate itself with the service they own. 

What is going on

Like # people like this
capsicumdreams
Contributor
March 8, 2021

Crazy-town, I know..

Schroef
Contributor
May 1, 2021

New issue, why do i get that git popup aal the time. no explanation and nothing works, none of the radio buttons work or stop it from prompting?!?! 

Schroef
Contributor
May 1, 2021

Its even worse, now this dang popup keeps showing not taking my password and end task doesn thelp because it retuns. 

What the heel did they do man, totally ruined this app 2-popups.png

Like # people like this
Ege.Atilla
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 22, 2025

thank you so much, I've been looking at this problem for hours and tried 10 different things and none of them worked. such a stupid problem and the only correct answer I could find was in this thread, this was not offered anywhere else, not by atlassian, not by sourctree. crazy annoying and very difficult to figure out problem. 

 

the issue is made worse by the fact that even after selecting the "correct" credential helper (no way to know which is which by the way as there were 2 "managers"), it asks a second time! you have to select it twice for it to take effect, if you select the correct one and then select another, it fails again goes goes into another loop. 

 

I've been very frustrated for hours, thank you so much.

4 votes
Mark
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 13, 2021

There is an easier way to select correct one and this one works without installing extra application. See: https://community.atlassian.com/t5/Sourcetree-questions/I-always-get-a-popup-credential-helper-selector-asking-me-to/qaq-p/1465880

HenryKang
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 24, 2022

Not working that solution...

victormunoz
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 26, 2022

This solution worked for me (installing the credential selector -alone- didn't)

0 votes
jolyont
Contributor
March 19, 2024

I got the CredentialHelpSelector, using Windows 11, Sourcetree 3.4.17.

I just tried the options until 1 of them worked.  not very scientific.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events