Can't Install Mac App

[bradmurray]

I can't install the app on my new mac. When I do it's not even asking for my credentials and is logging me in, but the installation wizard just sits on the registration complete page saying that I am logged in. The continue button does nothing. All I can do is quit the app.

I have tried removing and reinstalling the app and it still doesn't work.

[bradmurray · Accepted solution]

I was finally able to solve this by trial and error. The wizard was pre-launching on the confirmation screen with the "I accept terms" pre-checked, but the continue button not enabled so I would have to uncheck and recheck the box to be able to hit the continue button. Then I would hit continue and it would hang after finding my account. I found that if I unchecked the acceptance and exited and then came back in and unchecked and rechecked the acceptance it finally worked. There's a bad bug in this process somewhere and there is no apparent way to wipe previous settings.

[Mohamed Adel]

Hi Brad, 

Did you try to search for SoruceTree's saved credential inside "Mac keychain access" and remove them if exist?

Thanks

Adel

[bradmurray]

There is nothing stored in my keychain under either "sourcetree" or "atlassian"